Position Overview

The Infrastructure Platform Services Manager leads the team responsible for the design, implementation, operation and evolution of the platform services such as Active Directory, Backups, VDIs, and Databases.

This role provides strategic direction and operational oversight for those services, leads the Platform Services Engineers and collaborates with other IT leaders to align platform capabilities to business objectives.This role is responsible for the health and resiliency of platform infrastructure, drives continuous improvement, and represents the organization in vendor and partner engagements.

Responsibilities

• Lead, mentor, and develop team members to grow strong internal talent, ensure business continuity and succession, and deliver extraordinary I&O capabilities.
• Define and drive strategy and roadmap for platform services; articulate requirements that support company goals and scalability.
• Oversee the design and architecture across infrastructure platform services to ensure resiliency, security and performance.
• Align team activities and operations to company initiatives, coordinate with other infrastructure and operations teams, and facilitate cross-team integration.
• Own SLAs, OLAs, planning and operational performance metrics for platform services; review trends and drive improvement actions.
• Handle vendor and partner relationships relevant to platform services; negotiate contracts, track SLAs, and ensure service quality.
• Ensure compliance with security frameworks, regulatory requirements and corporate policies within platform services.
• Prepare budgets, forecasts and cases to explain investments in platform technologies and operate within financial parameters.
• Facilitate incident resolution and problem management for complex platform issues; ensure timely restoration and corrective action.
• Represent the Platform Services team in multi-functional governance forums and executive updates.

Minimum Qualifications

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering or related field.
• 8+ years of progressively responsible experience in enterprise platform services including AD, backup, VDI and database environments, with at least 3 years in a managerial or leadership capacity.
• Track record of leading engineering teams and driving strategy across multiple technology domains.
• Strong breadth of technical knowledge across identity, backup, VDI and database systems and their operational contexts.
• Experience with IT service management and ITIL framework; proficiency in capacity planning, incident/problem/organizational change.
• Demonstrable ability to handle vendor and partner relationships for critically important infrastructure.
• Excellent interpersonal, communication and partner engagement skills; ability to influence and align diverse audiences.
• Skills for critical thinking, planning and translating business objectives into technology investments.
• Demonstrated financial skill: budgeting, cost modeling and justification of technology spend.

Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship

What We Offer:

Novelis' benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, driven by the marketplace, and affordable. In addition to core benefits, we provide these unique to the industry benefits:

• Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
• Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
• Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
• Diabetes Management Program
• Pet insurance
• Identity Theft Protection
• PerkSpot Discount Program
• Tuition assistance and career development programs!

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Location Profile

Novelis’ Global Corporate and North America Headquarters is located in the Buckhead neighborhood of Atlanta GA employing around 700 people. Supporting it’s 31 operations worldwide Novelis’ corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz Stadium. In the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.