Cognizant

Infrastructure Patching Project Manager

Cognizant$115K — $129K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of project management experience in IT infrastructure
  • Strong understanding of patch management processes and frameworks
  • Experience managing onshore-offshore operations across multiple geographies
  • Ability to coordinate between client leadership and technical teams
  • Proficiency with Power BI and Excel for dashboard reporting

Responsibilities

  • Act as the single point of accountability for patching operations in Canada
  • Govern adherence to SLAs across six patching towers including Windows and Linux
  • Chair monthly governance reviews and present SLA/KPI dashboards to stakeholders
  • Lead continuous service improvement initiatives with client engineering teams
  • Coordinate emergency patch responses and manage escalation processes

Benefits

  • Opportunity to work in a critical leadership role in IT infrastructure
  • Engagement with a diverse international team across Canada and India
  • Focus on continuous improvement and operational maturity
  • Access to advanced tooling and reporting systems like Power BI
  • Ability to influence client infrastructure direction and priorities
Full Job Description
Role: Infrastructure Patching Project Manager

Location: Toronto, ON

Single point of accountability for the L1.5 ISO patch factory in Canada - named escalation and relationship interface to client infra operations leadership
• Operates strictly as an execution layer under client direction; client retains full ownership of decisions, priorities, approvals, and governance outcomes
• Patch engineering, baseline definition, deployment-ring strategy, and emergency approval authority remain client-owned and out of scope
• Governs the onshore-offshore follow-the-sun model across Canada and India (Kolkata, Chennai, Bangalore, Pune)
• Own end-to-end SLA adherence across all six patching towers - Windows, Linux, SQL, Oracle, Storage, Network - against agreed KPIs
• Govern RFC/CAB lifecycle; ensure readiness checks, conflict checks, and stakeholder communications are complete before each patch window
• Approve wave plans, compliance posture reports, and zero-day/emergency patch response strategies in coordination with client security and vulnerability teams
• Chair monthly governance reviews; present SLA/KPI dashboards - 6495% cycle coverage, 6499% change success rate, 6480% first-fix at L1.5, 642-day MTTR, 100% on-time reporting within 24 hours of cycle close
• Own audit-ready evidence packs for OSFI/SOX and sign off patch-compliance reporting within 24 hours of cycle close
• Act as the decision-velocity hub between client leadership and the offshore factory - manage escalations, risk alignment, and exception handling
• Drive continuous service improvement, SRE error-budget reviews, and non-punitive post-mortems with client L2/L3 engineering
• Lead phased engagement maturity progression - Resource - Service - Operational Maturity - Automation - per SOW milestones
• Manage capacity tracking, shift rostering at leadership level, and people leadership across onshore Tower Leads
• Coordinate zero-day and emergency patch response - critical patches within
• Review and approve enterprise patch wave plans, schedules, and maintenance windows across all towers aligned to client priorities
• Govern the RFC/CAB lifecycle; validate pre-patch readiness checks and post-patch compliance closure across towers
• Oversee CMDB accuracy, vulnerability ticket closure rates, and compliance posture reporting - 100% on-time within 24 hours of cycle close
• Coordinate cross-tower emergency/zero-day response; interface with client vulnerability and security teams for prioritisation
• Drive non-punitive post-mortem reviews for major patch failures; approve RCA outputs and preventive action plans
• Oversee Power BI/Excel dashboard maintenance for client-facing SLA/KPI reporting
• Direct SRE team on observability improvements, automation playbook governance, and error-budget consumption reviews

Compensation: We are offering between $115,000 - $129,000. Applications will be accepted until Sep 25, 2026.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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