Position OverviewAs an Infrastructure Configuration Consultant within PNC's Technology organization, you can be based in Pittsburgh PA, Cleveland OH or Dallas TX.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
PNC is seeking an Infrastructure Configuration Consultant as a key member of a newly formed ‘Digital Employee Experience’ team. This group will be focused on improving the end user experience by proactively identifying and solving problems (big and small) to the benefit of PNC’s end users. Using the 1E Platform (formerly Tachyon, now TeamViewer) this position is focused on automation and proactive insights as the key to incident reduction and elimination. Using a broad range of technical &/or development skills the ideal candidate will work across the organization to identify opportunities to enhance end user productivity, avoid / prevent incidents and increase the effectiveness of our support organization. Ancillary skills around data presentation & analysis (e.g. PowerBI, Tableau, etc.) are also desired but not required.
All candidates should demonstrate a wide range of end-user technology experience in an environment where scale matters. Experience with the 1E Platform is preferred but experience with similar platforms like NextThink, Systrack, etc. will also be considered. Candidates with a background in application development and automation will also be considered if they can demonstrate the needed skills re: end-user technology.
Key Responsibilities
• Design, develop, and maintain automation scripts using SQL, PowerShell, and 1E SCALE
• Support Microsoft Configuration Manager (SCCM) and Intune for device management and compliance.
• Help administer Microsoft 365 (M365) services and contribute to modern workplace initiatives.
• Perform basic SQL queries and assist with reporting using Power BI.
• Learn and apply API integration concepts for automation and system interoperability.
• Provide support for Windows client infrastructure, including troubleshooting and configuration.
• Participate in ITIL-based processes for incident and change management using ServiceNow.
• Assist with security-related tasks, including Zscaler configuration and monitoring.
Required Skills & Qualifications
• Foundational Knowledge:
Basic PowerShell scripting
Familiarity with SQL and reporting tools
Understanding of Microsoft Configuration Manager and Intune
Exposure to M365 and Windows client environments
• Process Awareness:
General understanding of ITIL principles
• Soft Skills:
Strong willingness to learn and adapt
Thrives in a fast-paced, dynamic, and fluid work environment. Displays a high tolerance for ambiguity and making decisions with incomplete information.
Good problem-solving and communication skills
Preferred Qualifications
• Experience in desktop engineering or IT support
• Familiarity with automation concepts and modern workplace technologies
• Exposure to ServiceNow or similar ITSM tools
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description- Manages the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions.
- Leads the planning, development, implementation and evaluation of major configuration changes from acquisition to termination.
- Oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities.
- Develops and publishes metrics to qualify and quantify configuration success; ensures that configuration practices are in compliance with standards.
- Ensures the accuracy and validity of the configuration database for content on assets, major infrastructure and platform components, system documentation and service components.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsCommunication, Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration, Team Player, Work Initiative
CompetenciesConfiguration Management, ITIL (Information Technology Infrastructure Library), IT Quality Assurance, Performance Measurement and Tuning, Software Change Request Management, Software Product Installation and Support, System and Technology Integration, Systems Software Infrastructure
Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
Pay TransparencyBase Salary: $75,000.00 – $125,000.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application WindowGenerally, this opening is expected to be posted for two business days from 07/08/2026, although it may be longer with business discretion.
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
