Senior Manager of Technology Services - ServiceNow | United States | Remote

Pax8 is hiring a Senior Manager of Technology Services - ServiceNow in the United States to lead the future of enterprise service management, platform innovation, and AI-powered operational excellence across our global technology organisation.

How You'll Make an Impact
🧭 Lead Strategy & Build Exceptional Teams

• Develop and execute the long-term vision for ServiceNow across Technology Services.
• Build, mentor, and inspire a high-performing team of platform specialists and technical leaders.
• Create an environment where innovation, accountability, and continuous learning thrive.
• Champion responsible AI adoption and empower teams to embrace emerging technologies.

⚡ Elevate Operational Excellence

• Use operational insights, KPIs, and predictive analytics to continuously improve service quality.
• Drive performance through measurable outcomes and clear service objectives.
• Anticipate challenges before they become risks and coordinate effective solutions across teams.
• Establish reporting frameworks that provide visibility into platform health, performance, and customer experience.

🛡 Strengthen Reliability & Service Delivery

• Oversee critical service management processes that ensure secure, resilient, and reliable operations.
• Support enterprise-wide readiness for major initiatives, changes, and incidents.
• Promote operational maturity through governance, continual improvement, and best practices.
• Lead adoption of intelligent monitoring, diagnostics, and automation capabilities.

🤖 Drive Automation & AI Transformation

• Identify opportunities to simplify processes and reduce manual effort through automation.
• Sponsor innovative AI initiatives that improve efficiency and decision-making.
• Balance short-term delivery needs with long-term platform sustainability.
• Help shape the future of AI-enabled service delivery across Pax8.

🤝 Partner Across the Business

• Collaborate with Product, Architecture, Security, Workplace Experience, and business leaders to align priorities.
• Influence roadmaps and investment decisions through operational expertise and platform insights.
• Serve as a trusted advisor on ServiceNow capabilities, enterprise service management, and operational strategy.

🔷 Own the ServiceNow Platform

• Define and govern platform standards, configuration practices, and roadmap priorities.
• Ensure a seamless and consistent employee experience across service management workflows.
• Lead platform upgrades, lifecycle planning, licensing strategy, and governance initiatives.
• Drive adoption of self-service capabilities that improve efficiency and customer satisfaction.

The Difference You'll Make

Your leadership will directly influence how thousands of technology interactions are delivered across Pax8. You'll help create a faster, smarter, and more intelligent service organization while enabling teams across the business to work more effectively through automation, AI, and modern service management practices.
You'll Thrive Here If You...

• Bring substantial experience leading technical teams within enterprise technology environments.
• Have demonstrated success developing managers, engineers, and future leaders.
• Understand how to translate platform strategy into meaningful business outcomes.
• Have proven expertise supporting and evolving enterprise ServiceNow environments.
• Can confidently balance operational excellence, people leadership, and strategic planning.
• Enjoy collaborating across diverse stakeholder groups and influencing senior leaders.
• Have experience guiding service delivery organizations through transformation and change.
• Are passionate about leveraging automation, AI, and modern technology to solve complex challenges.
• Value continuous improvement and enjoy building systems, teams, and processes that scale.
• Are comfortable communicating complex concepts clearly to both technical and non-technical audiences.
• Hold a bachelor's degree in a related field or equivalent practical experience.
• ServiceNow Certified System Administrator, ITIL, PMP, or similar certifications are highly valued.

Trust, Transparency & Responsible Hiring

At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

Inclusive by Design

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States.

Compensation & Benefits

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

Compensation- Qualified candidates can expect a compensation range of between $120,000-$150,000/yr depending on experience.

• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups

Application Deadline- 07/24/2026

Grow Without Limits

There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organization. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level.

Please take a moment to review our Proprietary Rights and Non-Competition Agreement - this document outlines important information about your rights and responsibilities if you join our team.

Perks:

Why Join Pax8?

Because here, success isn't just about numbers-it's about impact.
It's about being part of a team that thinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups