Salary: $78,925.00 - $119,844.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number:
Department: Executive Offices
Division: EX OA ETSO Ntwrk Unfd Telecmnc
Opening Date: 07/17/2026
Closing Date: 7/30/2026 11:59 PM Eastern
Job Code: 01544
Position Number: 00008329
Union: Non-Union
Bargaining Unit: A3
Pay Group: ST09
Bureau / Division Code: 00812811
Bureau / Division: ETSO, Network, Unified Telecommunications, and Security Operations Division
Worksite Address: 1 Technology Park
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Matthew Zyroll
Contact Phone: 717.836.3503
Contact Email: [email protected]

THE POSITION

The Information Technology Generalist Administrator 1 with the Network, Unified Telecommunications, and Security Operations Division plays a key part in improving statewide monitoring systems. This role supports important technology that helps agencies respond quickly to issues across complex environments. Within this role, you will be guiding a team that strengthens automation, observability, and system reliability. If you want to help modernize essential systems that serve the public, this position gives you that opportunity!
DESCRIPTION OF WORK
In this role, you will serve as the subject matter expert, leading efforts to improve enterprise monitoring and event management across hybrid systems while supporting key programs throughout the Commonwealth. Work involves overseeing tools, processes, and staff that help ensure strong system performance and reliable operations. As an Information Technology Generalist Administrator 1, you will perform the following duties:

• Platform Expertise: Maintain deep proficiency in monitoring tools and processes including IBM AIOps and IBM Instana
• Workflow Automation: Transform manual processes into scalable automated workflows using intelligent automation capabilities
• Incident Improvement: Enhance change management, incident reporting, and problem resolution through advanced monitoring features
• Technical Evaluation: Prepare and implement solutions for applications and systems including configuration and optimization activities
• Team Supervision: Lead staff by assigning work, coaching employees, and reviewing performance
• Operational Support: Maintain monitoring integrity for applications and infrastructure while supporting agencies across the Commonwealth

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch. After hour support will be required, as needed.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2; (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or
• Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field; or
• One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

Do you have one or more years of experience as an Information Technology Generalist 2 while employed by the Commonwealth of Pennsylvania?

• Yes
• No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03

Do you have one or more years of experience as an Applications Developer 2 while employed by the Commonwealth of Pennsylvania?

• Yes
• No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05

Do you have one or more years of experience as a Database Analyst while employed by the Commonwealth of Pennsylvania?

• Yes
• No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07

Do you have one or more years of experience as an Information Security Specialist 1 while employed by the Commonwealth of Pennsylvania?

• Yes
• No

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09

Do you have one or more years of experience as a Network Specialist 2 while employed by the Commonwealth of Pennsylvania?

• Yes
• No

10

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
11

How many years of full-time technical information technology experience in applications development or applications maintenanc