Description
POSITION SUMMARY: The Application Systems Analyst II serves as a key liaison between FPI, client institutions, and external technology providers to manage system configuration, implementation, maintenance, and user support in alignment with FPI's business requirements within the agricultural lending Loan Operations space.
The Analyst also leads process evaluation and automation initiatives to enhance efficiency, data accuracy, and service quality across FPI loan accounting operations. Success in this position requires strong analytical and troubleshooting skills, hands-on experience testing and troubleshooting system issues, and the ability to translate business needs into practical, system-based solutions.
The role requires the ability to work independently, manage multiple priorities, and maintain effective communication with both business and technical audiences.
DUTIES AND RESPONSIBILITIES:
• Serve as a primary application liaison for client loan accounting teams, managing incident, request, change, release, UAT and configuration updates within established SLAs.
• Develop and maintain standard operating procedures (SOPs), system documentation, and process maps to ensure consistency and audit readiness.
• Ensures that all development and/or corrective software has been fully tested and documented by providing direction to QA (Quality Assurance) resources developing test plans.
• Stay current on system upgrades, and best practices; proactively assess impact to operational workflows.
• Perform additional duties aligned with system improvement, reporting, or support objectives.
• Other related duties as assigned.
SKILLS AND COMPETENCIES:
• Maintains vendor relationships, including service level adherence, roadmap review, and release impact assessments.
• Monitors and evaluates vendor-supplied application releases and upgrades, communicating relevant updates and implementation impacts to internal stakeholders and partner institutions.
• Provides cross-functional support to other FPI operational areas, such as QA, during testing cycles, project implementations, and issue resolution.
• Contributes to project teams and operational initiatives, ensuring alignment with business objectives, timelines, and quality standards.
• Identifies and implements quality and process improvements that enhance operational efficiency, productivity, and customer satisfaction across loan operations systems.
• Participates in advanced technical initiatives and business projects that support professional growth and deepen expertise in agricultural lending and financial technology.
Requirements
MINIMUM KNOWLEDGE AND EDUCATION REQUIREMENTS:
• Experience with support of Infor FSM/General Ledger strongly preferred.
• Bachelor's degree in a business or computer related field preferred.
• Minimum 3 years of experience in systems analysis or application administration.
• Proficiency with Microsoft operating systems and strong analytical, communication, and documentation skills.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Experience with Fiserv DNA, Infor FSM/General Ledger, SQL, Salesforce, or nCino preferred.
• Knowledge of agricultural lending or banking operations a plus.
ESSENTIAL FUNCTIONS
• Ability to report to work in person and to attend work-related functions/activities.
• Ability to work at a desk and use a computer for extended periods.
• Ability to lift, carry, and move objects up to 10 pounds occasionally.
• Ability to occasionally travel as required.
• Ability to type and utilize various software programs efficiently and operate general office equipment.
• Ability to work in an office setting with moderate noise levels.
• Additional physical demands include, but may not be limited to, frequent talking or hearing, occasional push/pull, stoop/kneel, bend/twist, and reach to retrieve or move items in a typical office environment.
• Must be able to work scheduled hours and overtime as needed.
• Hybrid or remote work arrangements
o This role has been designated as a Hybrid role, which gives employees the opportunity to work from home on Mondays and Fridays and working in the office on Tuesday, Wednesday, and Thursday.
o Exceptions to the designated work arrangement may be made based on business need.
o Please note that the Company retains the right to change a position's designation at any time.
• Ability to concentrate and focus on details when reviewing documents, analyzing data, and performing computer-based tasks.
• Ability to manage multiple tasks and deadlines while maintaining accuracy and efficiency.
• Ability to problem-solve efficiently and make sound decisions.
• Ability to manage job-related stress and interactions with clients, colleagues, or external parties.
• Ability to communicate ideas clearly in both verbal and written form.
• Ability to work with others in a collegial and collaborative manner
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
REASONABLE ACCOMMODATION: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their position.
