Job Description:
Key Responsibilities
Strategic Leadership
• Shape and execute the retail consulting strategy and plan for the Seattle and broader West Coast region, in alignment with TCSs Global Retail Consulting vision.
• Lead transformation engagements that enhance business performance across merchandising, operations, supply chain, and omnichannel functions.
• Act as a strategic advisor to senior retail and restaurant (QSR) executives, offering actionable insights and pragmatic recommendations that create value and accelerate growth.
• Collaborate closely with global and regional consulting leaders to align go-to-market priorities, delivery standards, and capability development plans.
Client Engagement & Business Development
• Build, nurture, and expand executive-level client relationships across multi-unit retailers and restaurant / QSR operators across the West Coast region and selected national accounts.
• Identify, shape, and convert new opportunities by understanding client priorities and crafting tailored consulting propositions.
• Lead the development of strategic proposals, thought leadership, and value narratives that differentiate TCS in the retail market.
• Partner with account and industry leaders to drive pipeline growth, jointly developing go-to-market plans and pursuit strategies.
• Represent TCS at regional industry events, conferences, and executive forums to strengthen brand visibility and build professional networks.
Practice & Team Leadership
• Contribute to the growth and differentiation of TCSs Retail Consulting Practice by developing new frameworks, methodologies, and points of view on retail transformation.
• Mentor and empower consultants and managers, fostering a high-performance, collaborative, and entrepreneurial culture.
• Partner with digital, analytics, and technology teams to design and deliver integrated businesstechnology solutions that bridge strategy and execution.
• Support internal capability building, recruitment, and knowledge-sharing across the broader North America Retail Consulting network.
Project Management & Operational Excellence
• Oversee engagement delivery to ensure exceptional quality, timeliness, and client satisfaction.
• Manage project economics including resource planning, forecasting, and profitability.
• Apply structured consulting methods and agile approaches to drive tangible, sustainable impact for clients.
• Champion continuous improvement, leveraging data and feedback to refine practice operations and delivery excellence.
Qualifications
• Bachelors degree in business, management, or a related discipline; MBA or advanced degree strongly preferred.
• 15+ years of combined experience in retail consulting, transformation, or strategy, ideally within a top-tier consulting firm or major retail organization.
• Proven track record of building and growing client relationships, identifying opportunities, and leading pursuits to closure.
• Demonstrated expertise in business development, solution design, and account growth within the retail & restaurant (QSR) industries.
• Strong analytical, communication, and influencing skills, with the ability to engage confidently at the C-suite level.
• Deep understanding of current retail trends including digital transformation, AI-enabled operations, customer personalization, and omnichannel growth.
• Willingness to travel regionally and nationally as required. Experience
• Leadership experience delivering consulting or transformation engagements across multiple retail and restaurant (QSR) functions from store operations and supply chain to digital commerce and merchandising / menu strategy.
• Proven ability to grow consulting revenue through client trust-building, proactive engagement, and strategic opportunity management.
• Experience working with multi-unit retail and/or restaurant (QSR) operators is highly preferred • Experience working in cross-functional, global delivery models integrating onshore and offshore teams.
• Strong commercial orientation with P&L understanding, financial modeling, and ROI-driven decision-making.
• Demonstrated ability to influence and partner with executive stakeholders to shape transformation roadmaps.
• Exposure to analytics, digital, or technology initiatives that link business value with measurable performance improvement.
• Location: Seattle, Washington (Hybrid role; West Coast regional and periodic National travel required)
• Reports to: Managing Partner, North America Retail Consulting
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $174,500 - $230,000 a year
