Job ID 27-0834(a)
Barracuda Networks is seeking an Onboarding and Implementation Consultant is a product specialist for Barracuda Networks security software products focused on onboarding customers with velocity and a strong emphasis on business outcomes. You will work hands-on with customers to ensure fast, successful value realization, while also designing and evolving the onboarding framework, processes, content, and playbooks that standardize and scale our onboarding function across the organization.
What you'll be working on- Serve as a product specialist for one or more Barracuda security software solutions, guiding customers through onboarding journeys that deliver measurable business outcomes.
- Lead and execute customer onboarding activities with a focus on speed, quality, and value realization, ensuring successful adoption and deployment.
- Develop, document, and maintain onboarding frameworks, playbooks, and content (workflows, checklists, templates, knowledge articles) to standardize and scale onboarding across the global customer base.
- Collaborate with Customer Success Managers, Professional Services, Product, and Enablement teams to align onboarding activities with customer success metrics and product outcomes.
- Create customer-facing and internal collateral (guides, runbooks, playbooks, FAQs, dashboards) that accelerate time-to-value and reduce time-to-first-value.
- Capture feedback from customers and internal stakeholders to identify gaps, propose improvements, and help drive product and process enhancements.
- Monitor metrics and provide insights to boost velocity, adoption, and satisfaction
What you bring to the role - 3+ years of experience in customer onboarding, professional services, customer success, or a related field; experience with security software or technology products is a plus.
- Demonstrated ability to translate product capabilities into measurable business outcomes for customers.
- Strong project management and organizational skills; ability to manage multiple onboarding engagements simultaneously.
- Excellent written and verbal communication skills; comfortable presenting to diverse audiences, including executives and technical stakeholders.
- Analytical mindset with the ability to define, track, and report on onboarding KPIs (time-to-value, adoption rates, customer satisfaction, time-to-first-value, etc.).
- Experience in developing content and playbooks, with an aptitude for turning complex concepts into clear, actionable guidance.
- Customer-centric mindset with a collaborative approach to cross-functional work (Sales, CS, Product, Enablement, and Professional Services).
- Comfortable working across time zones in a global organization; flexibility to support international customers as needed.
- Bachelor's degree in Computer Science, Information Technology, Business, Engineering, or a related field; advanced degree a plus.
What you'll get from us A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- Equity, in the form of non-qualified options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
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