The Solutions Engineering Team - *This is a customer facing sales role. You must be in the USA. You will be required to travel at least 25% and attend an in person onboarding session.*The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta's Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart.
The Senior Identity Specialist OpportunityReporting to the Senior Manager, Solutions Engineering, as a Senior Identity Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations. You will educate customers on the best ways to implement Okta customer identity and access management solutions.
What you'll be doing: Strategic Customer Engagement:- Support strategic customer conversations aligning with technical and engineering leaders and stakeholders.
- Deliver on emerging trends, industry best practices, and identity-driven digital transformation.
- Assist in preparing executive-level messaging and participate in strategic discussions to align Okta's solutions with customer business outcomes.
- Develop customer-centric points of view that translate Okta's solutions to customer problems.
- Lead deep technical Q&A discovery sessions for prospective customers to uncover their business requirements and communicate the value of solving for those requirements with Okta CIAM solutions.
- Deliver interactive presentations and custom product demonstrations, tailoring communication to all levels of technical and customer identity expertise.
- Whiteboard solution architecture, modeling how Okta's CIAM solution will support their business requirements
- Design, build, and execute well-defined, outcome-focused POCs
- Maintain a broad and deep technical understanding of the Okta customer identity product lines and the underlying technologies and protocols
- Craft engaging solution content to position Okta's value across multiple business units, including software engineering, operations, product management, and business stakeholders
Technical Leadership:- Provide strategic and technical guidance to Solutions Engineering teams across both the Okta and Auth0 identity platforms.
- Collaborate with the Global Office of Field CTO office team to deliver actionable insights from the field, validate customer needs, and identify recurring trends for the Okta Product & Engineering teams.
- Deliver impactful keynote presentations, webinars, and technical sessions at industry and customer events.
Field Enablement and Collaboration:- Contribute to frameworks, tools, and content to support Solutions Engineering teams in executing effectively.
- Partner with sales leadership to identify and address critical business opportunities and challenges.
- Drive cross-functional collaboration to ensure seamless execution of global initiatives.
- Innovate in tools and techniques to drive excellence and momentum
- Partner with Enablement and Field CTO teams to drive regional events and align product messaging for regional GTM and SE teams.
Market Influence:- Represent Okta as a thought leader in the identity and security space.
- Influence industry standards and participate in relevant technical advisory boards.
Innovation and Strategy:- Partner closely with OFCTO teams as an advocate for customer-driven innovation, market trends, and GTM insights to provide input to influence product teams.
- Support, derive, and champion strategic initiatives that enhance Okta's differentiation and business impact.
What You'll Bring to the Role- 8+ years of experience in a presales or customer-facing role, including at least 3 years experience with CIAM projects
- 8+ years of development experience, preferably focused on application integration with identity services
- 8+ years of experience working with REST APIs and SDKs
- Experience with customer identity and access management solutions (Okta/Auth0)
- Experience with authentication or authorization protocols (OAuth, OIDC, SAML)
- Ability to communicate complex ideas and solutions, incorporating whiteboarding, practical examples, and product demonstrations
- Demonstrated ability to solve complex technical problems with innovative solutions
- Strong communication and presentation skills, with experience contributing to technical events.
- Ability to effectively operate in a matrixed organization and manage cross-functional initiatives.
- Travel expectation: up to 40% for customer meetings, industry events, and internal off-sites.
- This is a remote position.
And extra credit if you have experience in any of the following! - Full-stack web application development experience (frontend and backend)
- Mobile (iOS, Android) development
- Demonstrated ability to architect and integrate scalable CIAM solutions, leveraging API-first approaches across web, mobile, and cloud platforms.
- Expertise in AI-driven customer experience integration with Auth0, including AI agents for internal or external use-cases, MCP servers, and Fine-Grained Authorization
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