HR Technology Analyst
Workday is the core system in our HR Management Platform (HRMS), which also includes Taleo, and a variety of payroll providers. The HR Business Process Analyst owns the configuration of global business processes and supports various aspects of continued development, implementation and maintenance of Workday and Taleo. The role is responsible for harmonizing processes globally while localizing to meet country specific regulatory requirements. A significant portion of the work is related to the system updates released each year, the implementation of continual improvement projects between system updates and providing technical system support to our end users. The successful candidate must be analytical, have the ability to multitask, be a self starter and quick learner. This role will work with the global HR Community, HRIT, HRMS Reporting and HRMS Security teams.
Responsible for process and data configuration within the HCM & ATS systems (Workday and Taleo):
• Global configuration of business processes: design, build, test and deploy new BP's as well as update existing BP's
• Create calculated fields, condition rules for data / plan eligibility, and notifications
• Regression test Workday and Taleo releases each year: create, update and execute test scripts; log cases with the vendor when issues are identified
• Be an active member of the Workday and Taleo knowledge sharing community: create and vote on brainstorms, participate in groups, apply knowledge gained to Sun Life processes
• Configure and initiate annual programs such as Talent, Compensation, Performance. Partner with COEs on delivery of these processes.
• Set up and maintenance of business data such as Job Profiles, Locations, Cost Centers, Bonus Plans etc.
• Upload data using EIB's
• Determine root cause of data related issues regarding integration errors and partner with IT Analysts and Developers to analyze and improve integrations related to Workday
• Provide Tier 2 support by investigate technical issues relating to HCM, ATS, and other system configuration
• Bachelor's degree or equivalent work experience required
• 3-5 years experience in a HR system support role, HCM or ATS support ideal
• Prior experience with HRMS; Workday highly desirable but not required
• Working knowledge of HR processes and procedures highly desirable
• Strong analytical, multitasking and interpersonal skills required
• Must be a self starter, take initiative, comfortable with web based learning and be curious
• Must be detail orientated while keeping eye on the bigger picture
• Ability to effectively communicate both verbally and in writing
• Maintain confidentiality
• Occasional weekend work in order to support updates; after hours work in order to support all countries; and travel between locations
