Job Description

The Home Health Nurse Manager is responsible for the management and oversight of clinical staff for the licensed home care agency and nursing staff supporting home infusion services under the guidance of the Director of Patient Services, S/he ensures that personnel issues are managed in compliance with Department of Health (DOH) regulations and contractual agreements. S/he works in collaboration with clinical leadership, administrative leadership, providers of care and referrers to ensure that the service maintains the highest standards of patient care and is responsive to the needs of the patient and family and the organization.

Responsibilities

Patient Experience
1. Supervises all clinical staff of Mount Sinai Home Health LLC home care agency and nursing staff supporting home infusion services.
2. Oversees the agency orientation for all newly hired clinical staff including introduction to agency policy and procedures, clinical skills training and assessment, documentation and EMR requirements and competency evaluations.
3. Ensures clinical staff adherence with written policies and procedures
4. Performs field supervision visits with all clinical staff on an annual basis at a minimum and remediation supervision visits as needed.
5. Monitors data regarding patient census staff productivity and collaborates with Director of Patient services to ensure financial stability.
6. Participates in the recruitment and selection of personnel.
7. Oversees the maintenance of patient clinical records and clinical staff personnel files.
8. Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of patient experience.
9. Synthesizes quantitative and qualitative feedback regarding the patient experience and staff engagement to Nursing Management, staff and the Interdisciplinary Patient Care Team that leads to the development and implementation of an action plan.
10. Follows up on all patient concerns and complaints in a timely manner, provides service recovery as needed and escalates patient concerns as appropriate.
11. Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.

Quality and Safety
1. Supports and leads a safe, therapeutic and efficient patient-centered care environment for professional practice.
2. Completes chart audits for quality and compliance monitoring
3. Identifies and investigates issues or variances in practice/operations by participating in the RCA process and develops and implements corrective action plans.
4. Fosters a fair and open culture that encourages error and near-miss occurrence reporting.
5. Communicates with staff and leadership about unit progress, changes, and compliance with quality and safety metrics.
6.. Responds to escalations of potential safety hazards or gaps from best practice by correcting concerns following institutional chain of command protocol.
7. Leads staff participation in quality and safety initiatives and mandated compliance measures.
8. Demonstrates accountability for quality and safety practices and compliance and ensures maintenance of mandatory staff competency evaluations.
9. Fosters a professional practice environment through the facilitation of collegial interdisciplinary relationships, peer review, nursing research, innovation and joint practice arrangement through affiliating universities.

Operations and Administration
1. Supports implementation of the mission, vision, goals and objectives of the agency, throughout the clinical service and individual patient care units.
2. Maintains patient/employee confidentiality in the management of information.
3. Monitors the availability and maintenance of equipment and supplies.
4. Evaluates clinical staff performance and mentors, coaches, counsels and disciplines staff as needed.
5. Conducts clinical staff meetings to ensure communication about progress, changes and compliance with all policies and procedures and regulatory agency standards.
6. Supports a shared decision-making model by establishing a structure of shared governance, just culture and staff engagement in practice councils, departmental meetings and initiatives.

Professional Development
1. Evaluates and manages the environment of care to support clinical colleagues, patients and their families and members of the health care team.
2. Advances clinical competence in nursing practice and leadership to progress from competent to expert.
3. Fosters an environment that cultivates a professional image of nursing to colleagues, communication standards include styles and methods that demonstrate caring, respect, empathy and trust.
4. Recommends and supports standards that ensure that ethical principles are incorporated into decision making for patients and family in collaboration with the clinical staff and the health care team.
5. Encourages and facilitates a spirit of scholarship, inquiry, life-long learning and innovation for self and others.
6. Oversees and supports staff in shared decision making through facilitating specialty practice councils, and as a chairperson/ member of nursing department committees, and unit initiatives.
7. Acquires and disseminates knowledge and skills related to the role, patient population, clinical specialty and global or local health community needs
8. Serves as a professional role model and preceptor for new staff and students.
9. Establishes and implements a system that supports best practice patient care decisions, safe and efficient patient throughput and access to resources for the clinical service area.
10. Incorporates the values of research and evidenced based practice and its application to the environment of care.
11. Contributes to the profession of nursing through leadership and participation in professional organizations.

Qualifications

• Bachelor of Science with a major in nursing required. Master's degree in nursing or health related specialty preferred.
• Three to Five years minimum demonstrated clinical and administrative expertise in area of nursing practice assigned
• Name: Licensed as a registered nurse
• Professional Board Certification in leadership and/or clinical specialty is preferred. Issuing Agency: New York State

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $123,576.00 - $197,400.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.