BMC Software

Helix - Principal Devops Engineer

BMC Software$152K — $254K *
Information Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15-20+ years in IT, with over 10 years in DevOps and SRE
  • Bachelor's degree in relevant field; certifications like AWS and ITIL preferred
  • Advanced coding skills in Python and shell scripting
  • Extensive experience with Kubernetes, Ansible, and Terraform
  • Proven expertise in cloud deployments (AWS, Azure, IBM)
  • Familiarity with infrastructure components (Elastic, Kafka, Linux internals)
  • Ability to work independently and take ownership of projects

Responsibilities

  • Design, troubleshoot, and support cloud deployments across multiple platforms
  • Evaluate and troubleshoot Kubernetes and Rancher software
  • Develop and maintain automation tools using Terraform and Ansible
  • Architect solutions for diverse environments, including bare-metal and virtualized
  • Lead capacity and performance management for data center operations
  • Create SOPs and technical documentation, educating teams on implementations
  • Conduct root cause analysis and system diagnostics for complex issues

Benefits

  • Remote work options available within the US
  • Opportunities for professional development and advancement
  • Collaborative environment with cross-functional teams
  • Involvement in innovative architectural projects
  • Supportive organizational culture that values problem-solving
Full Job Description
Basic Information

Job Name

Principal DevOps Engineer - USA

Country

United States

State

NA

Date Published

15-May-2026

Job ID

46985

Travel

You may occasionally be required to travel for business

Additional Locations

Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC

This role can be based remotely in United States

Looking for more details about our benefits? You can also learn all about them by clicking HERE

Description and Requirements

Principal Devops Architect/Engineer

The Cloud Services team is responsible for architecting, maintaining, and supporting all new data center deployments, while ensuring the ongoing currency of Kubernetes and Rancher software versions. We are seeking a highly experienced Principal Devops Architect/Engineer who can step in as the trusted problem-solver and right hand to leadership-someone who thrives on tackling escalations, driving architectural improvements, and delivering practical solutions. This role demands a seasoned expert who can work independently, take ownership of complex challenges, recommend better approaches, and serve as the go-to troubleshooter across the organization.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

  • Participate in the design, troubleshooting, and support of private and public cloud deployments across AWS, Azure, IBM, and other IaaS platforms.
  • Evaluate, recommend, and troubleshoot platform deployment software, including Kubernetes and Rancher environments.
  • Develop and maintain automation using Terraform and Ansible.
  • Architect solutions for both bare-metal and virtualized environments, including KubeVirt.
  • Lead capacity and performance management initiatives, driving data center rollouts and consolidation efforts.
  • Create and document Standard Operating Procedures (SOPs), design documents, and architectural artifacts, while educating teams on the implementation of new cloud-based initiatives.
  • Demonstrate deep expertise in troubleshooting complex distributed systems, with hands-on experience resolving the most challenging issues.
  • Lead troubleshooting efforts from application-level problems down to network packet flows.
  • Conduct root cause analysis and system-wide diagnostics with a holistic view of the platform.
  • Serve as a technical mentor and thought leader within the organization.
  • Collaborate with cross-functional teams to ensure architectural alignment and operational excellence.
  • Operate effectively in ambiguous environments, taking initiative to drive clarity and progress.


To ensure you're set up for success, you will bring the following skillset & experience:

  • 15-20+ years of experience in the IT industry, including over 10 years specializing in DevOps and SRE practices, technologies, and industry standards to ensure production environments are reliable, resilient, and scalable.
  • Bachelor's degree in a related field; certifications such as ITIL, MCSE, VCP, AWS, GCP, or OCI are a plus. Eligibility to obtain a US Secret Security Clearance; current clearance strongly preferred.
  • Advanced development skills, with the ability to quickly produce code in languages suited to the task-including Python and shell scripting-and select the best language for the job.
  • Extensive expertise with infrastructure components such as Elastic, Redis, Kafka, TLS, TCP/IP, encryption, Linux internals, packet tracing, Jenkins, CI/CD, and GitOps pipeline infrastructure. Comprehensive knowledge and hands-on mastery of Kubernetes, Ansible, and Terraform, including container deployments, persistent storage, pods, networking, ingress, routes, and Kubernetes objects.
  • Significant experience deploying solutions in AWS, Azure, IBM, and private cloud environments.
  • In-depth knowledge of virtualization, SAN, and other storage architectures, as well as security practices.
  • Proven track record working with Change and Incident Management tools.
  • Ability to work independently with minimal supervision, consistently demonstrating initiative and ownership of outcomes.
  • Success in solving problems of diverse scope, requiring thorough evaluation and innovative approaches.
  • Sound judgment in selecting methods and techniques to achieve effective solutions.
  • Demonstrated ability to identify and resolve a wide range of issues in both practical and imaginative ways.
  • Skill in assessing and communicating risks based on complexity, resources, and timeline constraints. Ability to work effectively in cross-functional teams and influence outcomes.
  • Excellent verbal and written communication skills for effective interaction with a global team.


About BMC Software

BMC Software is a software company that provides IT management solutions for businesses. The company was founded in 1980 and is headquartered in Houston, Texas. BMC Software's products include solutions for cloud management, mainframe automation, and IT service management. The company has over 10,000 customers in over 120 countries.
Learn more about BMC Software
Size
7,000 employees
Industry
Founded
1980

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