Head of Operations PMO

Massachusetts Mutual Life Insurance Company (MassMutual) • $176K — $231K *
Springfield, MA 01109Hybrid
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree
  • 8+ years in Project/Program Management, 3+ years in a leadership role
  • Experience with ambiguous, cross-functional initiatives
  • Ability to influence senior stakeholders without direct authority
  • Proven skills in continuous improvement and efficiencies
  • Experience creating an inspiring and motivating work environment
  • Thought leader with strong problem-solving and strategic thinking skills
  • Familiarity with project management software like Microsoft Project, Smartsheet, and Jira

Responsibilities

  • Oversee the OPMO to ensure project alignment with strategic goals
  • Lead and mentor project management teams, including onshore and offshore resources
  • Translate prioritized work into executable delivery plans
  • Partner with leadership and cross-functional teams to align project requirements
  • Conduct strategic reviews for high-complexity projects
  • Manage KPIs and performance metrics to drive accountability and improvement
  • Identify and mitigate delivery risks while balancing resource allocation

Benefits

  • Incentive and bonus opportunities
  • Commitment to fair and equitable pay
  • Focus on employee development and building expertise
  • Career pathway development for project delivery roles
  • Supportive and motivating work environment
Full Job Description
The Impact:

The Head of Operations Project Management Office (OPMO) will:
  • Oversee and maintain the OPMO, ensuring projects support the organization's strategic goals through consistent and high-quality execution.
  • Lead and mentor a centralized team of project management managers and associates, including onshore and offshore resources and vendors.
  • Translate prioritized work into executable delivery plans, ensuring clear sequencing, coordination and accountability.
  • Partner with Operations leadership, external partners, and cross-functional departments to prioritize initiatives, align project requirements, and support strategic execution.
  • Conduct strategic reviews of project plans, particularly for high-complexity projects and key lifecycle tollgates.
  • Manage KPIs and performance metrics to monitor delivery, identify improvement opportunities, drive accountability, and ensure projected ROI is met or exceeded.
  • Proactively identify delivery risks and execution gaps, mobilizing teams to resolve or escalate as needed.
  • Oversee and balance project delivery resource allocation across programs, projects, and business priorities.
  • Ensure consistent use of delivery standards, methodologies, and artifacts, including stage gates, status reporting and risk/issue management.
  • Drive continuous improvement through lessons learned, delivery insights and evolving best practices.
  • Manage relationships with internal and external business and technology partners, serving as a liaison to senior leadership and supporting escalations as needed.
  • Maintain strong relationships with peer groups: Product Owner, Portfolio Management, Project Readiness, and other Project Management leaders to improve delivery and execution through shared best practices and aligned workflows.
  • Build a project delivery career path that includes entry-level roles, onshore and offshore resources, and vendor partners.
  • Identify competency gaps and develop training programs, tools, and structures that build functional expertise and support enterprise enablement.
  • Coach teams on project delivery methodologies to strengthen measurement, accountability, and continuous learning.
  • Mobilize the organization to implement initiatives, manage changing priorities, and coordinate effectively between project managers and readiness consultants.


The Minimum Qualifications:
  • Bachelor's degree
  • 8+ years of experience within Project/Program Management with 3+ years leading large teams.
  • Experience leading ambiguous, cross-functional initiatives from problem definition through implementation, including influencing senior stakeholders without direct authority
  • Proven ability to navigate ambiguity and influence outcomes
  • Drives continuous improvement and efficiencies
  • Build support and momentum to move ideas through implementation
  • Experience creating a dynamic operating environment where people are inspired, encouraged, and motivated to succeed together
  • Proven impact as a thought leader, strategic thinker and problem solver.
  • Experience applying project and change management methodologies, including governance, stage gates, risk and issue management, stakeholder readiness, and adoption planning.
  • Proficiency with project management software, including Microsoft Project, Smartsheet, and Jira, and dashboarding or visualization tools such as MicroStrategy, Tableau, or Power BI


The Ideal Qualifications:
  • 10+ years of experience leading and managing large-scale, cross-functional projects within wealth management and/or insurance industries
  • Project Management Professional certification or equivalent
  • Agile and Waterfall project management experience


Salary Range:
$176,400-$231,500

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

About Massachusetts Mutual Life Insurance Company (MassMutual)

Massachusetts Mutual Life Insurance Company (MassMutual) Careers

Joining the team at Massachusetts Mutual Life Insurance Company (MassMutual) offers more than just a job; it opens the door to a world of job opportunities where professional growth and personal development are encouraged and nurtured. Massachusetts Mutual Life Insurance Company (MassMutual) stands as a beacon of innovation, leadership, and diversity in the insurance industry.

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Internship Programs

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Employee Benefits and Culture

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Professional Development and Growth

Career growth at Massachusetts Mutual Life Insurance Company (MassMutual) is propelled by continuous learning and development opportunities. The company invests in diversity training, leadership programs, and innovation workshops to ensure that every team member has the resources to advance their career. Employees are encouraged to expand their knowledge base and acquire new skills through various training and development programs.

Networking and Innovation

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Learn more about Massachusetts Mutual Life Insurance Company (MassMutual)
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Finance & Insurance
* Ladders Estimates

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