General InformationCity Lexington
State/Province Kentucky
Country United States
Date Thursday, September 3, 2026
Working time Full-time
Ref# 20040962
Job Level Individual Contributor
Job Type Experienced
Seniority Level Associate
Currency USD - United States - US
Annual Base Salary Minimum 90370
Annual Base Salary Maximum 122000
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Location: Lexington, Kentucky - On-Site
Schedule: Monday - Friday, Days
Compensation: $90,000 - $122,000, based on experience
The Customer Success Engineering team is seeking an experienced Engineer to help them in their mission to support currently released products in the production and customer environments. The Hardware Customer Success Engineer is motivated by investigating production and customer issues with speed and is not discouraged by the information gap that can exist when trying to gather information on an urgent schedule.
Job Responsibilities:
- learn how to effectively make decisions with speed that will impact Lexmark's current production
- work with the Technical Support Center (TSC) to resolve unique and complicated engineering challenges related to a customer's specific use case and/or environment
- interface with supplies, module, and technology teams
- analyze field and factory data to drive improvements to Lexmark products
- expand awareness of Lexmark's business including sales / production volumes, costs, service, and supply chain
- strengthen your engineering design skills by working creatively within the existing parameters of a released product
- gain knowledge of the performance of a wide range of products and designs in manufacturing and the field
- work with the product development teams to improve future products
Requirements:
- Bachelor's Degree in Electrical Engineering or Mechanical Engineering
- Understanding of manufacturing process
- Ability to create and understand Engineering technical documents
- Excellent documentation and organization skills
- Strong project management and teamwork skills
- Effective oral and written communication skills
Travel may be required for this role. Domestic travel is limited to periodic field support of critical issues at key customers. Approximately 1-2 trips per year of 2-4 days. International travel to China and/or Juarez to support SOP of new product and major manufacturing changes. Possibility of 1-2 trips per year of 5-14 days.
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