Growth Operations Manager
Toronto, Canada

About the Role

Growth Operations drives the rapid scaling of our business operations and delivers complex, high-value, organization-wide projects. In this role, you will achieve this in two ways: (1) work closely with a functional leader to equip their team with world class processes and technology and (2) be the owner of strategic high impact cross-functional projects.

A successful Growth Operations Manager is the rare individual who masters analytical skills to identify and deliver the highest value opportunities possible, just as well as the soft skills required to wield influence to win challenging business cases and lead the change management for the changes you are implementing. Underpinned by a strong sense of ownership, your willpower is what gets challenging projects to the finish line.

You will be challenged on a day to day basis, your assignments and priorities may change regularly, and this role comes with high visibility that matches the high expectations. If this notion is energizing and motivating, you're in the right spot!

Your responsibilities:

• Embed yourself in one of our core business functions and become its leader's key partner in generating growth and value
• Seize opportunities to deliver day to day improvements to core processes and tangibly grow business results
• Evolve our user journey and user experience to provide best in class service to borrowers, brokers and capital partners
• Develop impactful and action oriented data reporting to support better decisioning
• Help generate and prioritize a growth roadmap and interface with our Product and Technology teams
• Deliver large scale projects to level up the business function from scoping, to implementation, to change management
• Deliver transformational cross-company projects, such as deploying new enterprise software, integrating new acquisitions or onboarding major partners
• Coordinate a wide range of internal and external stakeholders, from senior leadership to front line staff, with sometimes conflicting perspectives and priorities
• Overcome complexity, ambiguity and obstacles to drive towards value and delivery
• Jump into unfamiliar territory and quickly become an expert to successfully lead a project to its conclusion
• Own the success of key enterprise level software: get the most of its implementation and use across the company
• Participate in defining Growth Operations ways of working, best practices, and interaction model with supporting functions and key stakeholders as we grow the function

Your Basic Qualifications:

• 3-6 years experience in management consulting or hands-on operational role in a start-up
• Highly analytical, master of structuring ideas and data into spreadsheets with an ability to quantify complex ideas into clear and compelling business cases
• Ability to prioritize effectively with strong organizational skills, wise stakeholder management, time management and comfort operating in ambiguity
• Strong communicator in order to enact change across a growing organization, effectively present your ideas for change, and be a trusted face to represent nesto group with senior partners
• Process-oriented ethos, bringing solutions to problems that deliver today and at scale
• A curious mind to explore bold ideas, new technology and innovate smartly

Other Qualifications:

Requirement: Work from Toronto office 2+ days per week

Strong asset: Willingness to travel occasionally to support projects across our major offices in Montreal, Calgary and/or Vancouver.

Nice to have: Mortgage or financial sector experience

Nice to have: Fluency in French

Benefits

Why You'll Love Working Here

We believe great people do their best work when they're supported professionally, personally, and financially. That's why we offer a comprehensive rewards package designed to help you thrive at every stage of your career.

Competitive Rewards - Competitive compensation, performance incentives (where applicable), and recognition for your contributions.

Health & Wellness - Comprehensive medical, dental, and vision coverage, Health & Wellness Spending Accounts (where applicable), telemedicine, Employee Assistance Programs, and mental health support for you and your family.

Time to Recharge - Generous vacation (4 weeks), floater days, and statutory holidays to help you recharge.

Planning for the Future - RRSP matching to support your long-term financial wellbeing.

Family Support - Enhanced maternity and parental leave top-up programs.

Learning & Growth - Education assistance, mentorship, training, and opportunities to build your career across Nesto Group.

Tools for Success - Modern technology, collaborative teams, and the resources you need to do your best work.


Pay Range

$120,000 - 135,000

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