Scotiabank

Governance Lead/Program Manager, ServiceNow Governance

Scotiabank • $100K — $130K *
Toronto, ON M3C 0E3In-Person
Enterprise Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10-15+ years in Enterprise Governance, Program Management, or Risk/Compliance experience
  • Expertise in governance operating models for large enterprises
  • Strong knowledge of enterprise decision frameworks and ITSM/ITAM governance
  • Experience with ServiceNow governance and COE models
  • Familiarity with enterprise forums like Steering Committees and Product Councils
  • Certifications in PMP, PgMP, COBIT, or ITIL with a governance focus
  • Strong communication and reporting skills

Responsibilities

  • Own and implement the enterprise governance framework
  • Define and enforce governance decision rights and pathways
  • Ensure forums are focused on outcomes aligned with enterprise priorities
  • Establish a streamlined demand intake and prioritization process
  • Monitor compliance with governance standards and escalate breaches
  • Act as a coordination point across various governance layers
  • Drive alignment between CIOs and technology teams

Benefits

  • Commitment to diversity, equity, inclusion, and allyship within the workplace
  • Focus on accessibility and accommodations for all employees
  • Opportunities for upskilling with online courses and tuition assistance
  • Competitive rewards program including flexible vacation options
  • Dynamic work environment with team collaboration spaces
  • Engagement opportunities in community programs
Full Job Description
Requisition ID: 265106

Lead the design, implementation, and continuous operation of the ServiceNow enterprise governance model across ITSM, ITAM, and platform domains.

This role ensures clear decision rights, accountability, and escalation paths, strong control environment and audit alignment and consistent application of enterprise standards, policies, and guardrails

The objective is to establish a disciplined, scalable governance operating model that enables effective prioritization, risk management, and executive decision-making.

Is this role right for you? In this role, you will:

  • Own and operationalize the enterprise governance framework (Steering Committee, Product Council, Design Authorities)
  • Define and enforce decision rights (who decides what), escalation pathways and governance cadences and artifacts
  • Ensure all forums are outcome-driven, structured, and aligned to enterprise priorities
  • Establish a single intake, triage, and prioritization mechanism across portfolios
  • Ensure demand is aligned to enterprise strategy, balanced across regulatory, run, and transformation needs and drive transparent trade-off decisions (capacity, sequencing, funding)
  • Define and enforce enterprise guardrails across ITSM processes (Incident, Change, Problem, Release) and CMDB / Asset / Data governance
  • Ensure adherence to architecture standards, risk and compliance requirements and lifecycle policies (e.g., upgrades, deprecations)
  • Monitor compliance and escalate breaches to appropriate forums
  • Ensure governance model supports audit defensibility and regulatory compliance
  • Embed controls to ensure traceability of decisions, evidence of approvals and oversight and consistent governance documentation
  • Act as central coordination point across Audit, Risk, and Technology governance layers
  • Drive alignment across CIOs and LOB technology teams, architecture, Security, and Risk and platform and delivery teams
  • Eliminate fragmented decision-making by enabling one enterprise view of priorities and governance
  • Establish and deliver executive governance reporting, including demand pipeline and prioritization outcomes, risk posture and control gaps and governance effectiveness metrics
  • Provide clear visibility into decisions taken, trade-offs made and issues requiring escalation
  • Assess and improve governance maturity across domains
  • Standardize governance templates, decision artifacts and reporting structures
  • Identify systemic gaps (e.g., unclear ownership, inconsistent enforcement) and drive remediation


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • 10-15+ years in Enterprise Governance, Program Management, or Risk / Compliance
  • Deep experience designing and running governance operating models in large enterprises
  • Strong understanding of enterprise decision frameworks, audit and regulatory expectations and ITSM / ITAM governance
  • Experience in ServiceNow governance and COE models
  • Exposure to enterprise forums (SteerCo, Product Council, Design Authority)
  • Certifications: PMP, PgMP, COBIT, ITIL (governance focus)
  • Governance-first mindset (clarity, discipline, accountability)
  • Executive facilitation and decision-shaping
  • Strong control and risk orientation
  • Ability to influence cross-functional senior stakeholders
  • Structured thinking and operating model design
  • Clear, enforced governance with no ambiguity in decision rights
  • Improved speed and quality of enterprise decision-making
  • High adherence to standards, controls, and policies
  • Reduced governance escalations and conflicts
  • Strong audit outcomes with clear traceability of decisions
  • Clear communication & reporting


What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
  • Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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