Job Req ID: 28903Job Summary:Supermicro is seeking an experienced IT leader to oversee all IT operations at our headquarters. The General Manager, IT Operations is responsible for leading end-to-end IT service delivery and operational excellence across the organization. This role serves as the primary liaison between business users and IT, ensuring effective intake, prioritization, and delivery of IT services. The GM oversees helpdesk operations, system and application support, account provisioning, and security operations, while ensuring full compliance with regulatory requirements, including SOX.
Essential Duties and Responsibilities:- IT Service Leadership & Stakeholder Management
Serve as the primary liaison between business and IT; manage demand intake, prioritize initiatives, and ensure high-quality service delivery and user satisfaction. - End-User Support & Helpdesk Operations
Oversee helpdesk and support functions; enforce SLAs/KPIs and drive continuous improvement in responsiveness and user experience. - Systems, Infrastructure & Application Operations
Ensure reliability, performance, and scalability of IT systems and applications; lead incident, problem, and change management. - Access Management & Provisioning
Govern user access lifecycle (onboarding, changes, offboarding); enforce RBAC, least-privilege principles, and maintain audit-ready records. - Security Operations
Oversee operational cybersecurity, including monitoring, incident response, and adherence to security policies and standards. - SOX Compliance & IT Controls
Own ITGCs (access, change management, operations); ensure control effectiveness, audit readiness, and timely remediation of findings. - Governance, Reporting & Team Leadership
Establish operational governance and reporting; lead and develop teams, ensuring accountability, efficiency, and alignment with business goals.
Qualifications:- Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred)
- 15+ years of IT operations experience, with 5+ years in leadership roles
- Strong experience in IT service management (e.g., ITIL framework)
- Hands-on experience with SOX compliance, ITGC controls, and audit processes
- Proven track record in managing helpdesk, infrastructure, applications, and security operations
- Excellent stakeholder management and communication skills
Salary Range$225,000 - $265,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
