eBay

Global B2C Strategy & Operations Manager

eBay$102K — $137K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of relevant experience, preferably in management consulting or a business strategy role.
  • Strong background in retail, e-commerce, or consumer tech across various business functions.
  • Exceptional verbal and written communication skills; adept at tailoring messages for different audiences.
  • Demonstrated experience bringing ideas from concept to execution with project management skills.
  • BA/BS degree required; MBA or similar preferred.
  • Intellectual curiosity and empathy towards sellers, with personal selling experience as a plus.

Responsibilities

  • Develop and implement the strategy for seller discovery and storefronts on the eBay platform.
  • Influence the roadmap development for product, marketing, and seller engagement that align with strategic objectives.
  • Create the strategic narrative for Stores initiatives ensuring alignment with value propositions for buyers and sellers.
  • Drive awareness and adoption of Stores initiatives through collaboration with product and marketing teams.
  • Define reporting metrics for key performance indicators tied to individual initiatives.
  • Collaborate with cross-functional partners to optimize outcomes across the organization.

Benefits

  • Flexible work schedule with a hybrid in-office requirement.
  • Opportunity to travel occasionally for meetings and collaborations.
  • Access to a range of health benefits including medical coverage.
  • Financial benefits such as RRSP eligibility.
  • Paid time off benefits including PTO and parental leave.
Full Job Description
About the team and the role:

The Global Business Selling & Stores team, as part of eBay's Global Markets organization, is responsible for helping sellers start and grow their businesses on our platform and delivering a value proposition that attracts and retains sellers, from small entrepreneurs to global brands. We partner with teams across the enterprise to drive our strategic priorities forward, deliver on our promise and give sellers confidence in being successful, profitable, and protected on our marketplace.

We are looking for a Manager of Global Business Seller Strategy & Operations to own the strategy for seller discovery and seller storefronts on eBay. This role will report into the head of Global Business Selling & Stores Strategy and will lead key initiatives that support the business selling experience and drive success for our sellers. The Global Business Selling & Stores team is a team of strategic leaders, setting the direction for our business segment, but also embedded operators, not afraid to roll up our sleeves to achieve our goals. We are a team that pride ourselves on our ability to flex to business priorities - 'general athletes' who learn quickly and drive progress - and relentlessly advocate for the sellers we serve. In this role, you will build and execute strategies that deliver on key business objectives and tackle critical needs for our sellers, globally, through deep collaboration with partner teams, particularly with our product and technology team.

What You'll Accomplish:
  • Strategy Definition: Build the business case and develop the strategy for seller discovery and storefronts, identifying key buyer and seller needs and developing strategies to drive seller success and deliver on business goals
  • Ensure Roadmap Delivery: Influence roadmap development, and support the successful delivery of outcomes across product, marketing, trust and seller engagement that achieve business and strategic goals for Business Selling.
  • Go to Market Strategy: Build the strategic narrative for Stores initiatives for both eBay buyers and business sellers, ensuring new initiatives/product releases reinforce the buyer and seller value proposition. Drive our approach to build awareness and adoption for Stores initiatives - partnering with product, product marketing, channels, and ops
  • Results and Accountability: Define and own reporting against key performance indicators along owned initiatives


Who you are:
  • Strategic, and an operator: You can both translate enterprise goals and seller needs into strategies and drive outcomes, in collaboration with key partners across the org
  • Someone with an inclination towards data / evidence, and a high level of comfort with analytical approaches (both qualitative / quantitative) to derive actionable insights
    • You are especially good at distilling what is important vs. just interesting. You can go beyond articulating an observation and land the "so what?" and the "now what?"
  • A structured thinker that can break down ambiguous problems into tangible solutions and actionable plans.
  • An exceptional communicator (verbal and written) who can modulate to different audiences and objectives


What you will bring:
  • Demonstrated intellectual curiosity about this area of work (ecomm, marketplace, tech) and empathy / a natural instinct to help our sellers and solve their problems. Experience as a seller (casually or beyond) is a plus.
  • Track record of bringing initiatives from ideas to execution and strong ability to build and implement project plans
  • You are collaborative and candid, and are able to influence cross-functional partners through domain expertise, quality work, and quality relationships
  • 6+ years of related experience. Experience in management consulting or related business strategy role at a major corporation a plus
  • Business function experience in retail, e-commerce, or consumer tech in a product, product marketing, general management, or related business function role. Cross-disciplinary experience is a plus
  • BA/BS required, MBA or similar graduate degree preferred
  • A passion for selling on marketplace platforms


Geo / travel:
  • Ability to be present at an eBay office 3 days/week
  • Ability to travel occasionally to San Jose HQ and/or other global locations as needed


Additional Details

The base pay range for this position is expected in the range below:
C$102,800 - C$137,200

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

This job posting relates to an existing vacancy within eBay.

About eBay

As a leader in automotive ecommerce, eBay Motors brings you millions of potential customers. Our new simplified listing plans give you unmatched levels of customization and control. So whether you're listing twenty cars a month or an entire lot, you know you're getting the value that you deserve.

eBay Careers

Joining eBay’s dynamic team offers more than just job opportunities; it’s a chance to be part of a global marketplace that values innovation, leadership, and diversity. As a leader in online retail, eBay provides a platform where ambitions flourish and career growth is fostered through comprehensive diversity training and professional development. Work You’ll Do At eBay, we empower you to drive your career path forward with a range of employment options, from internships to full-time positions. Our culture thrives on innovation and the pursuit of excellence in the digital commerce landscape. By joining our team, you’ll collaborate with skilled professionals who are adept at blending technology and creativity to achieve high-impact results. Explore eBay’s Diverse Opportunities Whether you’re starting out with an internship or seeking a leadership role, eBay’s global presence offers vast opportunities for professional growth and networking. Our commitment to diversity and inclusive culture allows every team member to feel valued and motivated. Innovate and Lead At eBay, every position contributes to our mission of creating a more connected and seamless e-commerce experience. We encourage our team to lead projects that challenge the status quo and promote innovation. With eBay, you’re not just filling a role; you’re part of a pioneering company that’s continually reshaping the world of online retail. Benefits and Growth eBay is dedicated to the well-being and development of our employees. We offer competitive benefits, leadership training, and opportunities for career advancement. Investing in our team’s growth is paramount, as they are the driving force behind our success. Join Our Team Ready to take the next step in your career? Explore the job opportunities at eBay where your skills and creativity can shine. We are hiring individuals who are passionate, curious, and eager to drive change in the e-commerce industry. Stay Connected Keep up to date with the latest career tips, company news, and industry insights available through our eBay Careers Blog. Personalize your experience by subscribing to job alert emails that match your career interests and skills. Apply Now Start your journey with eBay today. Search open positions that align with your professional aspirations and submit your resume. Our interview process is designed to understand your capabilities and potential to grow with us. Join eBay and be part of a team that’s committed to creating impactful change in the marketplace. Discover the opportunities waiting for you at eBay – a place where your career can thrive in an environment of innovation and leadership.
Learn more about eBay
Size
10,800 employees
Market Cap
$21.7 billion
Industry
Net Income
$5.6 billion
Founded
1995
5 Year Trend
+2.3%
Revenue
$10.7 billion
NASDAQ

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