General Manager | The Grove West Seattle Inn

The General Manager provides overall strategic direction, leadership, and operational oversight for all departments within the property. This role is responsible for ensuring the highest standards of guest service, financial performance, team engagement, and asset protection. The General Manager serves as the primary liaison between ownership, The Seattle Support Center, and the property team, fostering a culture of excellence, collaboration, and accountability that aligns with company values and standards at The Grove.

Let's start off with the most important part-what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Salary Range: $90,000 to $110,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

What you'll do:

The Brass Tacks

• Provides visionary leadership and direction to all property departments, ensuring alignment with company mission, goals, and performance standards.
• Oversees day-to-day operations, maintaining efficient, high-quality service delivery across all departments.
• Directs the development and achievement of the property's financial goals, including budgeting, forecasting, revenue generation, and cost management.
• Leads corporate sales efforts, including outreach, negotiations, planning, and execution of service delivery to ensure satisfaction and repeat business.
• Acts as the primary representative of the property within the community and industry, fostering strong relationships with local organizations, officials, and business partners.
• Collaborates with ownership and corporate leadership on strategic initiatives, performance reporting, and long-term planning.
• Ensures adherence to company policies, procedures, and regulatory requirements across all operational areas.
• Monitors guest feedback and works with department leaders to identify service improvements and implement enhancements.
• Oversees all capital projects, maintenance programs, and security measures to protect and enhance the property's physical and financial assets.
• Selects, trains, mentors, and evaluates management and staff to ensure a high-performing, guest-centric culture.
• Conducts performance reviews, delivers feedback, and supports professional growth and succession planning.
• Leads by example, promoting the company's values of inclusion, respect, creativity, enthusiasm, honesty, and accountability.
• Performs other related duties and special projects as assigned by senior leadership to support organizational objectives.

All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements and without discrimination

The Nitty Gritty

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of five (5) years of progressive experience as a General Manager or senior leader in a hotel or resort of similar size, service level, and complexity.
• Strong financial acumen with proven success in budgeting, forecasting, and P&L management.
• In-depth knowledge of hotel operations, including front office, food & beverage, housekeeping, and facilities management.
• Excellent leadership, communication, and interpersonal skills with the ability to build trust and motivate teams.
• Demonstrated ability to analyze data, develop strategic plans, and drive results.
• Skilled in decision-making, problem-solving, organization, and prioritization.
• Working knowledge of applicable laws, codes, and regulations.
• Proficiency in Microsoft Office Suite, property management systems, and revenue management tools.
• Flexibility to work extended hours, including nights, weekends, and holidays, as required by business needs.
• Must have the ability to communicate effectively (verbally and written) in English (Spanish fluency preferred).

Work Environment & Physical Requirements:

• Work is performed primarily in an office environment with regular presence in guest and team areas.
• Requires walking, standing, or sitting for extended periods.
• Must be able to occasionally lift or move up to 25 pounds.
• Typical schedule is full-time with flexibility required for weekends, evenings, and holidays.

Reasonable accommodation is available for qualified individuals with disabilities upon request.

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work:
Comfortable and friendly, The Grove West Seattle Inn offers an inviting atmosphere with warm, welcoming service and a casual West Seattle vibe. Guests can expect clean and comfortable guestrooms with thoughtful amenities at a great value. The Grove offers a conveniently located launchpad for visiting friends or family or exploring the area. Situated just a few blocks from the lively West Seattle Junction, guests can easily walk to the heart of the community's arts and culture scene, shop local boutiques, and grab a bite and beverage at a variety of eateries. With convenient transportation to and from Alki Beach and SeaTac International Airport, The Grove is well-positioned for making the most of a Seattle area getaway.

The Fine Print