Dave & Buster

General Manager

Dave & Buster$91K — $107K *
Katy, TX 77449In-Person
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Proven track record managing operations and achieving financial targets.
  • Strong leadership skills to motivate and develop a diverse team.
  • Solid understanding of financial analysis, budgeting and forecasting.
  • Experience in cost control, inventory management, and profitability analysis.
  • Exceptional customer service skills and issue resolution capabilities.
  • Ability to thrive in a fast-paced, demanding environment.

Responsibilities

  • Promote positive employee relations and delegate managerial duties effectively.
  • Analyze financial reports to create action plans for revenue growth and cost control.
  • Oversee all operational aspects to support financial goals and company initiatives.
  • Ensure adequate staffing and management coverage to enhance customer experience.
  • Deliver exceptional guest experiences through superior food, drinks, and entertainment.
  • Maintain a safe and secure environment for patrons and staff.
  • Continuously improve operations through adherence to standards and attention to detail.

Benefits

  • Competitive salary and a quarterly bonus program.
  • Comprehensive health, dental, and vision insurance.
  • Employee Assistance Program for personal support.
  • Buster's Legacy Fund to assist team members in challenging times.
  • 401K matching plan to secure your financial future.
  • Free meals and gameplay for employees.
  • Large leadership team structure providing support and mentorship.
  • Dynamic work environment focused on fun and employee engagement.
  • Career growth opportunities within two brands (Dave & Buster’s and Main Event Entertainment).
Full Job Description
Job Description:

THE GENERAL MANAGER: inspires and fosters accountability to drive success in the role while upholding our Culture of FUN! They provide strong leadership, supervision, and guidance on strategic initiatives and operational standards to enhance business outcomes.

What we are looking for!
  • Proven track record of successfully managing operations and meeting financial goals
  • Strong ability to lead, motivate, and develop a diverse team, fostering a positive work environment
  • Solid understanding of financial reports, budgeting, and forecasting
  • Experience with cost control, inventory management, and profitability analysis
  • Exceptional skills in delivering high-quality customer service and resolving issues effectively
  • You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
  • Excellent verbal and written communication skills for interacting with staff, customers, and vendors
  • Familiarity with health and safety regulations, as well as labor laws related to the restaurant industry


Requirements:
  • 21+ years of age
  • 5+ years of Restaurant/Hospitality Experience
  • Proficient in managing the cost of goods sold and labor
  • Strong business acumen
  • Ability to lead a team to create a memorable guest experience
  • The ability to work weekends, nights and holidays
  • Not afraid to work in a fast-paced, noisy environment with distracting conditions.


What will you be doing daily?
  • Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
  • Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
  • Oversee all operational aspects, including entertainment, food, beverages, equipment, and property, to support the achievement of financial objectives and company initiatives
  • Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games
  • Maintain a safe and secure environment for all guests and staff
  • Continuously improves operational execution through attention to detail and adherence to operating standards and procedures


PERKS!
  • Competitive salary
  • Quarterly bonus program
  • Health, Dental, Vision, Long & Short-term Disability
  • Employee Assistance Program
  • Buster's Legacy Fund (Supports team members during difficult times)
  • 401K matching plan
  • FREE food
  • FREE gameplay
  • Large leadership team = multiple managers per shift
  • FUN work environment
  • Grow your career!
  • Two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof = Double the growth opportunities


Salary Range:
91348

107468

About Dave & Buster

Dave & Buster's Entertainment, Inc. is an American restaurant and entertainment business headquartered in Dallas. Each Dave & Buster's has a full-service restaurant and a video arcade. As of July 2021, the company has 140 locations in North America. The company has been profitable every year since it was founded.
Learn more about Dave & Buster
Size
15,000 employees
Market Cap
$1.6 billion
Industry
Net Income
-$125.2 million
Founded
1982
5 Year Trend
+5.3%
Revenue
$666.8 million

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