Front of House Operations Manager

Topgolf International, Inc.

$77K — $94K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of management experience in a restaurant, hotel, or golf course setting
  • Recent experience as an Assistant General Manager or General Manager
  • High school diploma or equivalent
  • Strong communication, time management, and organizational skills
  • Team-oriented with high energy and enthusiasm
  • Self-aware with integrity and adaptability
  • Ability to work in extreme weather and varied shifts

Responsibilities

  • Supervise and lead the Front of House team to deliver exceptional service
  • Coach team members to enhance engagement and performance
  • Ensure compliance with operational standards for guest and team safety
  • Manage staffing and operational efficiency in guest areas
  • Oversee departmental budget and spending
  • Delegate tasks effectively and track completion
  • Interact with guests to assess their service experience
  • Utilize business metrics to improve performance and profitability

Benefits

  • Free Play and 50% off food
  • Health, dental, and vision insurance
  • 401(k) with team member match
  • Access to a free mental well-being platform
  • Variety of other qualifying benefits
Full Job Description
How You'll Do It
  • Supervise the Front of House team in providing best-in-class service
  • Coach and develop the team and drive Associate engagement
  • Uphold operating standards and drive Guest and team safety and satisfaction
  • Ensure all Guest areas are staffed and functioning efficiently
  • Manage the operational duties of their department
  • Control department budgets and spending
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
  • Interact with Guests to check on the quality of their experience
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue

What We're Looking For
  • 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Ability to work in extreme weather conditions for extended periods of time
  • Availability to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • Ability to obtain required licenses and certifications for your location


Salary for position $77,364-$94,500

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

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