Gem.com

Forward Deployed Engineer

Gem.com$180K — $240K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in technical pre-sales and/or post-sales implementations
  • Background as a Principal Architect, Professional Services Consultant, or Technical Delivery Lead
  • Direct experience with generative AI application development
  • Familiarity with AI technologies like large language models and vector databases
  • Strong understanding of API development and data access technologies
  • Proven success in complex data project implementations within enterprises
  • Bachelor's degree in a relevant field; advanced degree preferred

Responsibilities

  • Advise customers throughout their technical journey with PromptQL
  • Act as a hands-on executor during customer AI transformations
  • Validate technical solutions during the pre-sales process
  • Architect tailored solutions based on customer needs
  • Implement generative AI applications and ensure customer success
  • Identify and capture expansion opportunities within existing accounts
  • Communicate complex technical concepts to diverse stakeholders

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Employee assistance programs for mental health support
  • Retirement fund contribution matching
  • Donation matching for charitable contributions
  • Generous paid time off for work-life balance
  • Dedicated monthly self-care days
  • Employee stock options as part of compensation
  • Paid parental leave for growing families
  • Commuter benefits to ease travel costs
  • Employee referral bonus program to incentivize talent acquisition
Full Job Description
Location

  • SF Bay Area: hybrid in-office 3 days per week
  • Other locations in the US: remote


About the role

PromptQL is looking for Forward Deployed Engineers (FDE) to guide our customers through their entire technical journey with us. You are a strategic advisor, as well as a hands-on executor, that serves as the technical cornerstone throughout our customer's AI transformation journey. The role spans pre-sales technical validation, solution architecture, implementation, and ongoing customer success.

This kind of implementation work calls for hustle, drive, curiosity, and a strong sense of ownership. The best FDEs take initiative, think independently, and are always looking to learn. While familiarity with the AI industry can be helpful, the most important quality is a mindset that questions convention and seeks better solutions in an AI first environment.

Role Requirements

  • 7+ years of experience in technical pre-sales and/or post-sales implementation roles
  • Proven track record as a Principal Architect, Professional Services Consultant, Technical Delivery Lead, or Pre-Sales Engineering Leader
  • Direct experience designing, building, or implementing generative AI applications
  • Familiarity with large language models, vector databases, and AI orchestration frameworks
  • Experience with data access technologies and API development
  • Background in implementing complex data projects at enterprise scale
  • Knowledge of MLOps, DataOps, or AI engineering practices
  • Prior experience with query languages and data transformation techniques
  • Success in services-led, consultative technical engagements
  • Proven track record identifying and capturing expansion opportunities in existing accounts
  • Experience delivering complex data-oriented projects involving multiple stakeholders and technologies
  • Strong understanding of enterprise data ecosystems, API integration patterns, and modern architectures
  • Exceptional communication skills with ability to translate complex technical concepts to various audiences
  • History of building trust-based relationships with technical and business stakeholders
  • Bachelor's degree in Computer Science, Engineering, or related field; advanced degree preferred


About you

  • Must thrive in high ambiguous, fast moving start up environments
  • Must be able to travel onsite to customer engagements
  • Must be highly collaborative and think outside of the box (no egos allowed!)
  • Must be curious about emerging, innovative tech, particularly around AI
  • Must be a self-starter and customer obsessed


Compensation

  • $180,000 - $240,000 base salary + Commissions
  • Commissions
  • Equity


Benefits & Perks

  • Medical, dental, and vision insurance to keep you healthy and thriving
  • Employee assistance programs for support when you need it
  • Retirement fund contribution matching to help you invest in your future
  • Donation matching to amplify your charitable impact
  • Paid time off to support your well-being
  • Monthly company-wide self-care day to recharge
  • Stock options so you can share in our success
  • Paid parental leave to support growing families
  • Commuter benefits to help you save on your journey to the office
  • Employee referral program to reward you for connecting us with great talent

About Gem.com

Industry
Founded
2013

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