Job DescriptionThis is a temporary position.
JOB SUMMARYThe Senior Manager, Program Operations will play a pivotal role in defining and delivering loyalty replatforming strategy supporting the current program while also anticipating and adapting to the evolving needs of the future - ensuring long-term sustainability and innovation. The role will focus on loyalty earn and stay, redeem and reimbursement functions as well as designing daily processes to support the program. This role will be responsible for documenting program changes, maintaining integrity of program policies and managing all internal documentation including program guides, operating processes and act as subject matter expert for learning workstream.
A successful candidate will be a strategic thinker with strong project management skills and the ability to collaborate effectively with multiple disciples includes finance, global technology, loyalty program senior leaders and vendors.
CANDIDATE PROFILE Education and Experience Required- 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major AND 5+ years' experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance or equivalent experience.
- Strong project management skills with a proven track record of delivering complex projects on time
- Ability to pressure test processes and ensure robust, efficient operations.
Preferred- Proven experience in loyalty program management and competitive landscape.
- Demonstrated success in leading large-scale transformations and change management.
- Ability to deliver results in fast-paced, consumer-focused environments.
CORE WORK ACTIVITIES - Refine and prioritize business requirements, including initiative and epic reviews.
- Optimize processes to solve key business user pain points.
- Gain alignment among functional stakeholders, senior management, and owner/franchise community for key decisions impacting their stakeholders.
- Consult with marketing on promotions BRM to ensure compliance with stay processing guidelines.
- Conduct competitive benchmarking to align replatforming activities with market trends.
- Collaborate with non-core lodging earn workstreams for prioritization and BRM refinement.
- Ensure GT and vendor solutions accommodate business needs.
- Engage non-Loyalty disciplines to review and adjust vendor solutions.
- Collaborate with necessary disciplines to support activation of Core Loyalty Management
- Partner with the core team for day-to-day effort management, risk mitigation, and reporting.
- Utilize standardized processes, tools, and methods for product and program management.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
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