DescriptionIn this position, you would be a key part of our expanding Field Service team, as the company expert at customer sites ensuring that their advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of their customer-focused business model as customers are the foundation of their business. This position will work closely with the technical support phone representatives to provide service to on-site customers as well as providing technical expertise for customers. Specific responsibilities will include:
- Commissioning of installed lighting control systems at customer sites. This may include troubleshooting, proper installation verification, system programming and customer training.
- Assist in the gathering of data for project commissioning, including completed panel schedule paperwork and other documents pertinent to job commissioning.
- Prepares and submits documentation regarding site visitations to the Phone Support center in order for streamlined continued support of the customer site.
- Assist with training of additional field support representatives or lighting representatives.
- Act as a backup phone support representative when not commissioning projects in the field, answering incoming calls regarding questions on the lighting control product line including implementation of hardware and computer software in the field, programming of controllers, wiring of components and arrangement for replacement parts.
- Timely reporting and database maintenance from the site commissioning is required in order to ensure a fluid transition from Field Service to Technical phone support for the end user customer.
- Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
- Work independently from your home office to accommodate the ever-changing needs and priorities of our customers
- Serve as a technical expert for legacy systems and products
- Stay aligned to company's culture and values:
- ? Be passionate
- ? Be flexible and adaptable to changing markets
- ? Be an innovative thinker
- ? Be customer focused
- ? Be ethical
Must-Have Skills, Education, & Experience:- Military technicians (can be ET, EM, or MM backgrounds) w/ very strong Customer Service skills.
- Strong computer/diagnostics skills are required.
- Decent Computer Networking skills and experience is a big plus
- Highly organized and accustomed to a fast-paced work schedule
- Valid driver's license.
- Polished communications skills are a must!
