Field Service Engineer Sr.

Makino

$75K — $95K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of hands-on experience with CNC machine tools, preferably Makino, or equivalent high-end systems.
  • Proficient in reading technical drawings and schematics.
  • Skilled in using software tools like Microsoft Office and various applications on laptops and smartphones.
  • Strong technical, communication, and presentation abilities.
  • Willing to travel within the Greater Seattle region and work flexible hours.

Responsibilities

  • Travel to customer sites for installation, troubleshooting, and maintenance of CNC equipment.
  • Utilize online resources to research and resolve machine operation issues.
  • Document machine status and repair details accurately for customers and internal records.
  • Conduct preventive maintenance on equipment and provide after-sales technical support.
  • Maintain comprehensive industry knowledge and familiarity with Makino product lines.
  • Engage in training programs related to CNC repairs and Makino equipment during onboarding.

Benefits

  • Market-competitive health, dental, and vision benefits, along with company-paid life and disability insurance.
  • Generous vacation policy starting with 3 weeks and 11 paid holidays per year.
  • 401(k) retirement plan with company contributions.
  • Tuition reimbursement to support career growth.
  • Bonus plan that rewards performance and achievement.
  • Employee appreciation events and various assistance programs to enhance employee well-being.
Full Job Description
CNC Technician Level 2 or Sr.

Position Summary
The CNC Technician at Makino will utilize strong mechanical and electrical skills to troubleshoot, repair, and maintain CNC equipment. This role reports directly to the Reginal Customer Support Manager and plays a key part in supporting our customers' machine tool operations. This position will primarily cover the Greater Seattle, WA region with the occasional travel outside the region.
Key Responsibilities
  • Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls.
    (Makino provides a company vehicle; gas and travel expenses are covered.)
  • Use online technical documentation, manuals, and vendor resources to research and resolve machine issues.
  • Complete and submit accurate documentation to Makino and customers regarding machine status, repairs, and installations.
  • Perform and promote preventive maintenance on customer equipment and provide after-sales technical support and training.
  • Maintain an in-depth understanding of the machine tool industry and the Makino product lines.
  • Participate in training on CNC repair and Makino equipment during onboarding,
Qualifications & Skills
  • Direct hands-on experience service, installing, troubleshooting, and maintaining Makino CNC machine tools is required. Candidates with equivalent experience with other high-end CNC machine tool platforms will also be considered.
  • Ability to read and interpret technical drawings and schematics.
  • Proficiency with software tools (e.g., Microsoft Office); role requires regular use of a laptop, smartphone, and various applications.
  • Strong technical, communication, and presentation skills.
  • Willingness to work flexible hours with travel throughout a regional territory. (Technicians are dispatched from home to customer locations.)
What Makino Offers

Makino invests in the success and well-being of our employees, offering a comprehensive range of benefits:
  • Competitive starting salary
  • Market-competitive health benefits, dental and vision, company-paid life insurance/short- and long-term disability.
  • 3 weeks of vacation to start
  • Bonus plan
  • 11 company paid holidays
  • 401(k) retirement plan with company contribution
  • Tuition reimbursement
  • Employee appreciation events, perks, and assistance programs
Physical & Mental Requirements

Makino will provide reasonable accommodations as needed to enable individuals with disabilities to perform essential functions.
  • Ability to move throughout customer and company premises.
  • Ability to focus and prioritize multiple tasks and responsibilities.
  • Ability to bend, twist, stoop, reach, and lift materials up to 50 lbs.
  • Frequent use of hands and arms for fine motor tasks.
  • Visual capability including close, distance, peripheral, and depth perception.
  • Ability to remain composed and professional in stressful situations.

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