Motorola Solutions

Technical System Manager

Motorola Solutions • $90K — $130K *
US-AnywhereRemote in Pennsylvania, US
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in technical roles related to LMR, RF systems, or communications.
  • Strong understanding of Astro P25 infrastructure management.
  • Technical certifications like CompTIA, Network+, or Security+ are required.
  • Must be a U.S. citizen with ability to obtain Secret Clearance.
  • Experience in configuring and optimizing Motorola two-way radio and subscriber equipment.

Responsibilities

  • Serve as the primary onsite contact for Enterprise customers.
  • Coordinate with service providers and partners for maintenance activities.
  • Manage daily activities to meet contractual commitments with customers.
  • Assist in designing and maintaining radio networks.
  • Provide technical support for specialized communication systems and products.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
Full Job Description
Department Overview
Motorola Solutions, a trusted global partner for over a century, ensures peak performance of mission-critical government and enterprise operations. Our Managed & Support Services organization manages hundreds of networks worldwide, dedicated to delivering exceptional reliability, continuity, and risk reduction. We pride ourselves on maintaining seamless service delivery, driving technical excellence, and ensuring our customers have the robust, state-of-the-art communications architecture they need to keep their operations moving safely and efficiently.
Job Description

As the Technical System Manager, you will serve as the primary onsite point of contact and communications consultant for our Enterprise customer. You are the face of Motorola Solutions, ensuring seamless service delivery, contract compliance, and superior customer satisfaction.
  • The Technical System Manager will be responsible for delivering on Motorola Solutions Maintenance Agreements by coordinating with the local service providers, 3rd Party Partners, other MSI Service Organizations and the customers in all maintenance activities for this customer.
  • Responsibilities include everyday maintenance and knowledge transfer on Motorola Land Mobile Radio Products. This equipment is state of the art Astro 25 trunking and 3rd party products.
  • Manage and lead day to day activities in meeting Motorola Solutions contractual commitments documented in the Maintenance Agreements with the customers.
  • Verbalize and communicate concepts, recommendations and strategies to the end customers.
  • Assist in the design, troubleshooting and maintenance of the customer's radio network.
  • Understand Motorola RSS/CPS software and how to program subscribers and infrastructure equipment.
  • Knowledge of Motorola Infrastructure Technologies to include Motorola Astro 25 cores, MCC console line and 3rd party partners and networking equipment.
  • Responsibilities include optimization and support of complex communication systems.
  • Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
  • Program, configure, optimize, test and document complex communications systems.
  • Provide weekly reports of activities and accomplishments.
  • Manage Storm Response efforts and escalation procedures
  • Be available for after hours response during critical customer impacting outages as needed.
  • Remotely diagnose system failure and facilitate call management as applicable
  • Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
  • Proficient with Microsoft Office products, Google Suite and Motorola Radio Service Software products.
  • Must have excellent communications skills (written and verbal) and always present a professional image.


Operations & SLA Compliance:
  • Ensure strict compliance with Service Level Agreements (SLAs), specifically response and restoration time commitments.
  • Coordinate all service activities, including Inventory, Configuration, Site, and User Support services.
  • Engage in case management and manage the escalation process to resolve high-priority issues.
  • Diagnose system failures and facilitate call management as required.


Reporting Responsibilities:
  • Maintain accurate records and service history statistics. Review service information and quality reports generated by the system service database. Monitor and report system availability metrics to the customer on a monthly basis.
  • Coordinate on-going continuous improvement efforts for the system.
  • Monitor MTN (Motorola Technical Notifications) and Upgrade Bulletins, communicate to customers, MSS and/or Field Service Organization.
  • Assist with preparing briefings for Customers, Service Partners and/or Motorola Management as required
  • Must be able to lift and operate 25 - 50 lbs.


Candidate Requirements:
  • Technical Certifications: Appropriate technical certifications for the role (e.g. CompTIA, Network+, Security+, etc.)
  • Availability: Ability to work a flexible schedule, including weekends and holidays, and provide after-hours emergency support during critical customer-impacting outages
  • Driver's License: Must possess and maintain a valid driver's license and driving record.
  • Clearance: Must be a U.S. Citizen, able to pass a background check and obtain a Secret Clearance as required by assigned customers.
  • Location: The Technical System Manager MUST be located within a 2 hour commutable distance to Philadelphia, PA. Or be willing to travel 50% of the time.
  • Must have a strong understanding of Astro P25 infrastructure management to include RF (Combiners, Base Station Fundamentals, Astro Application Suite of products).
  • Training and experience in configuring, testing, and optimizing current Motorola two-way radio and subscriber equipment.


#LI-CC1

Target Base Salary Range: $90,000 USD - $130,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • Bachelors degree OR 5+ years of technical experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by contract(s).
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Telecommunications & Hardware
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ
MSI
* Ladders Estimates

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