About the Role - Field-based engineering position supporting customers across the Western Region of US, but also cover North America.
- Hands-on responsibility for system installation, preventive maintenance, repairs, and performance optimization.
- Key technical liaison between customers and internal development and support teams.
- Opportunity to contribute across additional regions supported by SCIENION when needed.
What You Will Do - Install and set up SCIENION and CELLENION systems at customer sites.
- Perform preventive maintenance, troubleshooting issues, and complete on-site or remote repairs.
- Deliver customer training, provide technical support, and represent SCIENION at conferences.
- Prepare technical quotations, service reports, and ISO-compliant documentation.
What We Are Looking For - Bachelor's degree in an engineering discipline or a comparable technical qualification.
- At least 3 years of experience in field service, technical support, or a related in-house service role.
- Strong problem-solving ability, hands-on engineering skills, and a proactive mindset.
- Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%.
Preferred Qualifications - Experience supporting electromechanical, electronic, biomedical, or automation-based systems.
- Background in a customer-facing technical role within life sciences or a related industry.
- Valid driver's license and access to a car for regional travel.
Role Details - Permanent, full-time position.
- Remote home-office setup with a field-based working model.
- Travel across North America and occasionally globally.
- Reporting line into the Global Service and Support organization.
Compensation and Benefits:The base salary range for this position is $86,000-$108,000. Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more.
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