Sartorius has a position for a Field Application Specialist, candidates for this remote based position will provide high-level, in-depth technical support and expertise to customers using Sartorius BioAnalytics products (specifically the Incucyte live-cell analysis systems) and pre-sales support to sales colleagues throughout the sales process. This includes on-site pre-sale presentations, product demonstrations, and customer training.

The idea candidate will be located in New York, NY or Boston, MA.

What you will accomplish together with us:

• Work with sales colleagues to drive sales and use of Sartorius Incucyte instruments, reagents, consumables, and software modules.
• Identify customer needs and/or problems, be knowledgeable in all related products, and introduce solutions to needs/problems where appropriate.
• Perform product demonstrations by establishing a detailed experimental plan and setting appropriate and reasonable expectations. Identify necessary reagents and guide customers through experimental optimization and execution. Help with assay set-up and train relevant lab personnel.
• Work with established and new customers: Conduct on-site training and remote support sessions of the Incucyte instrumentation and software. Support ongoing assays and stay engaged with users to drive expansion into new application areas using Sartorius technology.
• Collect customer feedback to drive new product development.
• You will be expected to maintain diligent records of customer interactions and training in the CRM database.
• Perform other related duties as required.
• Expect up to 15% overnight travel on business days.

What will convince us:

• Bachelor's degree in Life Science Biology or related field.
• 2+ years of field experience in a similar application scientist/technical support role OR combination of lab experience with customer support roles (e.g., work in core lab facilities).
• 2+ years of experience training lab personnel in using instruments and software.
• Extensive experience in cell biology, cell culture, microscopy techniques and image analysis.
• Experience with immune oncology, organoid-based assays, and/or image-based viability assays preferred.
• Valid Driver's License with a good driving record.

We Value:

• Master's degree or PhD.
• Troubleshoot, problem-solve, and resourcefully improvise when confronted with complex scenarios.
• Demonstrated aptitude for the selling process and are a team player. Must be results and success-oriented with proven ability to organize, develop, and follow through on tasks and plans.
• A standout colleague with attention to detail and the ability to organize and independently prioritize numerous responsibilities.
• Excellent verbal and written communication skills.
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

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