Position Title: Federal Customer Success Manager( CSM) Location: Remote/Home MD, VA, DC area.    At Riverbed the Federal Customer Success Manager drives measurable customer outcomes through disciplined program management of Success Plan and Get Well Plan execution. The CSM ensures our Federal Customers realize verified value from the solutions they have purchased by orchestrating cross-functional resources, proactively identifying risks, escalating when necessary, and maintaining accountability to defined outcome objectives. This role serves as the central point of coordination, governance, and momentum to ensure customer success is intentional, measurable, and achieved.   What you will do   Federal Customer  Success Experience or a Military background are required.   Working with our Federal Customers you will:   Program Management Discipline – Translates outcomes into structured plans with milestones, owners, timelines, and measurable checkpoints Outcome Orientation – Focuses on customer business results and verified value realization Executive Presences – Communicates effectively with senior stakeholders and leads executive reviews with credibility Risk Detection and Mitigation – Identifies early warning signals and builds structured recovery plans Cross-Functional Leadership – Mobilizes internal resources without formal authority Stakeholder Mapping and Alignment – Confirms proper decision-makers and multi-level engagement What makes you an ideal candidate Escalation Judgement – Escalates appropriately with structured context and solutions Analytical and Commercial Acumen – Connects SaaS metrics and value realization to renewal and growth  Accountability and Follow-Through – Drives closure of commitments with execution rigor Resilience and Composure – Maintains leadership presence during risk and pressure situations Technical Troubleshooting Acumen – Demonstrated Tier 1 or Tier 2 troubleshooting experience leveraged to protect and advance customer outcomes by identifying technical blockers to adoption, clearly articulating impact and remediation paths, and coordinating cross-functional resolution to maintain momentum toward defined success objectives What we offer Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.     Benefits & Perks vary by Country. Check us out on:www.riverbed.com@LifeAtRiverbed Tags #LI-SC1