Gem.com

Federal Account Delivery Manager

Gem.com$100K — $130K *
US-AnywhereRemote in United States
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of delivery or program management experience on federal government contracts
  • Direct experience managing federal client relationships at the COR, Program Manager, or SES level
  • Familiarity with federal acquisition frameworks: FAR/DFARS, IDIQ/BPA/GWACs
  • Track record of successfully delivering complex, multi-stakeholder programs in government environments
  • Strong executive presence and ability to manage difficult conversations with clients
  • Experience identifying and advancing expansion opportunities within active engagements
  • Willingness to travel 5-30% for program reviews and business development activities

Responsibilities

  • Serve as the client-facing delivery lead on federal engagements, accountable for outcomes and timelines
  • Own the delivery relationship with CORs, Program Managers, and agency executives
  • Navigate federal contracting environments to ensure alignment with contract requirements
  • Identify expansion opportunities and partner with the BD team to progress them
  • Build relationships across agency stakeholders for referrals and follow-on work
  • Lead business value discussions connecting delivery outputs to agency strategic goals
  • Monitor stakeholder sentiment and act on early signals of account health

Benefits

  • Deal bonus eligibility for contributing to successful opportunities
  • Opportunity to work in a dynamic environment with growth potential
  • Reward for using client knowledge to expand engagements
  • Engagement in executive briefings and program reviews
  • Professional development opportunities related to federal program management
Full Job Description
Federal Account Delivery Manager (Engagement Manager)

Location: DC Metro Area (preferred) or Remote US

Thunder Federal is looking for a Federal Delivery Manager who is equal parts operator, relationship builder, and growth driver. You will own the full delivery arc of federal engagements - from contract award through value realization - and you will be rewarded when those engagements expand and close new work.

This is not a project coordination role. You are the executive-facing owner of client outcomes, accountable for delivering health, scope integrity, and the trust that converts a single task order into a long-term agency partnership. You understand how federal agencies buy, how they measure success, and how to navigate the layered stakeholder environment that defines government program management.

WHAT YOU'LL OWN:

Federal Engagement Leadership

Serve as the client-facing delivery lead on active federal engagements, operating as the primary point of accountability for outcomes, timelines, and trust
• Own the delivery relationship with Contracting Officer Representatives (CORs), Program Managers, and agency executives
• Navigate federal contracting environments - IDIQ task orders, BPA calls, T&M and FFP structures - and ensure delivery posture aligns with contract requirements
• Maintain delivery quality in environments with FedRAMP, FISMA, and ATO constraints

Growth & Expansion

Identify expansion opportunities within active engagements and partner with Thunder Federal's BD team to advance them through the pipeline
• Build and maintain relationships across agency stakeholders that generate referrals and follow-on work
• Participate in capture and proposal activities for new task orders and recompetes on accounts you manage
• You will be eligible for a deal bonus on every opportunity you contribute to that closes - your knowledge of the client is a competitive advantage and we want to reward you for using it

Delivery & Scope Integrity

Ensure engagements are delivered on time, within scope, and at target margin
• Confirm agency readiness, defined acceptance criteria, and stakeholder alignment before work begins
• Monitor burn vs. progress, surface risks early, and own mitigation through resolution
• Uphold scope governance and change control discipline appropriate for federal contracting environments

Value Realization & Risk Management

Define measurable success metrics tied to agency mission outcomes, not just technical deliverables
• Lead business value discussions that connect delivery outputs to agency strategic goals
• Own risk identification and mitigation planning, including security, compliance, and political risk within the agency
• Validate that execution remains aligned to the outcomes promised during pursuit

Account Health & Executive Confidence

Monitor stakeholder sentiment at all levels - technical, program, and executive - and act on early signals
• Lead or participate in executive briefings, program reviews, and QBRs
• Think beyond the current task order to the broader agency relationship and Thunder's long-term positioning
• Leave every account stronger than you found it

WHO YOU ARE

You have spent meaningful time inside federal program delivery - whether as a government contractor, a consulting firm delivery lead, or an agency program manager who moved to industry. You understand how federal agencies operate, how contracting shapes delivery, and how trust is built and lost in the government environment.

You are comfortable with ambiguity, energized by growth, and motivated by the intersection of service delivery and business development. You do not wait to be told there is a problem. You go find it.

REQUIRED QUALIFICATIONS

5+ years of delivery or program management experience on federal government contracts or programs
• Direct experience managing federal client relationships at the COR, Program Manager, or SES level
• Familiarity with federal acquisition frameworks: FAR/DFARS, IDIQ/BPA/GWACs, and common contract types (T&M, FFP, CPFF)
• Track record of successfully delivering complex, multi-stakeholder programs in government environments
• Strong executive presence and the ability to manage difficult conversations with federal clients proactively
• Experience identifying and advancing expansion opportunities within active engagements
• Willingness to travel for program reviews, kickoffs, and BD activities (estimated 5-30%)
• U.S. citizenship required; ability to obtain or maintain a federal security clearance preferred

PREFERRED QUALIFICATIONS

Active or current federal security clearance (Secret or above)
• Experience with DoD, Intelligence Community, or federal civilian agency programs
• Background in technology modernization, digital transformation, or enterprise IT programs
• PMP, FAC-P/PM, or equivalent federal program management certification
• Experience supporting or leading proposal development for federal task orders or prime contracts
• Familiarity with Salesforce or other Software-as-a-Service platforms (a plus, not a requirement)

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role.

About Gem.com

Industry
Founded
2013

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