Job Description

The AI Solutions Program Associate Lead will support the strategic alignment between the Prism team and NBCUniversal Business Units. The successful candidate will collaborate with the BU Stakeholders, Product and Engineering teams to support the successful execution of AI programs as well as process improvement activities in support of their respective BU. They will contribute to the delivery of AI solutions and operational support inclusive of Intake process, discovery, scope, and defining project phases across their assigned BU and Prism. This role will also assist in service delivery, program delivery, and AI operational support, representing services across Prism.

Responsibilities:

The AI Solutions Program Associate Lead will support the maintenance of a clear, centralized process for AI initiatives intake, prioritization and value stories for their individual BU, Technical Project or Program. They will help maintain a short\long term roadmap that aligns with the overall BU, Prism Technologies and Key Initiatives, and will ensure process alignment for BAU tasks and issue resolution and will support the end-to-end delivery of strategic AI initiatives in support of the BU. They will assist in the execution of specific BU AI Programs as well as other projects as assigned.

• Support the delivery of AI solutions and operational support for the BUs, Prism Technologies or Key Projects.
• Assist in the delivery of AI solutions and operational support inclusive of discovery, scope, defining project phases and on-going support inclusive of hypercare & BAU transitions
• Help represent the capabilities of Prism and the evolution of the business strategy.
• Contribute to the development and alignment of near-term and long-term roadmaps for each BU by supporting requirements scoping, LRP assessment, and request prioritization.
• Provide clear communication on requirements, risks, impacts and strategy to working teams inclusive of engineering, product, and cyber teams. Support communication to senior leadership as needed and assist with risk and issue mitigation.
• Build relationships across business partners and team leads and be available for engagement needs as directed.
• Support Prism teams by sharing relevant business context and escalating needs appropriately
• Assist in coordinating project status meetings to monitor project health and budget, and help escalate major issues to senior team members.
• Develop subject matter expertise for his/her assigned BU or program and provide support on existing platforms and business processes to project teams.
• Support business leads in securing project acceptance, hand-off from implementation to operational teams, and adoption of new platforms.
• Help standardize tools, templates, and methodologies for use in major efforts and support consistent application across projects.
• Provide hands-on support in analyzing and resolving operational challenges
• Support change management efforts by identifying AI opportunities, proposing solutions, and contributing to process/technical innovation
• Assists in analyzing, evaluating, and mitigating program risks, and contributes to program reports for management. Works under the direct supervision of the AI Solutions and Programs Lead and the Director of AI Solutions and Programs
• Responsible for completing any other tasks as assigned by manager as needed.

Qualifications

• 2+ years of work experience working with large program / project management, Business engagement Solutions or Technical Operations.
• Developing communication and interpersonal skills, including relationship building and collaboration within cross-functional teams.
• Strong oral and written communication skills, with excellent presentation and facilitation skills
• Ability to prioritize effectively, think independently and problem solve to ensure all projects are completed in an effective and timely manner
• Results-oriented with a history of problem resolution
• Ability to manage a high volume of details with excellent accuracy
• Effectively handle sensitive and confidential matters
• Always provide positive solutions to the problem. Strong sense of ownership
• Appropriate sense of urgency and commitment for critical deliverables
• Adaptable with ability to work effectively under pressure and through significant change
• A true collaborator and team player with a positive attitude who can encourage and promote one team across groups to meet common goals and add value.
• Attention to details and ability to work independently and in a fast environment
• Bachelor's degree in Computer Science, Information Systems, Business Management, or related field required.

Additional Requirements:

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $90,000 - $115,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.