Role Overview

This is a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets.

You will act as both the first point of contact and the long-term relationship owner for your customers. This role blends outbound acquisition, white-glove onboarding, and ongoing relationship management. You are the human face of Fanatics Markets for a portfolio of our most valuable users.

This is not a desk-only role. Success requires hustle, persistence, exceptional communication skills, and a willingness to proactively engage customers through high-volume, personalized outreach across text, phone, and other messaging channels.
What You'll Do
Customer Acquisition & Growth

• Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns
• Comfortable with persistent, high-frequency outreach and being evaluated on results, not activity
• Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis
• Build trust quickly and convert interested prospects into active, engaged customers

Onboarding & Customer Advocacy

• Personally onboard new customers, ensuring they understand how Fanatics Markets works and how to get value from the platform
• Educate customers on market mechanics, event opportunities, and platform features
• Act as a dedicated resource for your customer portfolio, maintaining frequent, personalized communication - liaising with operations teams across payments, customer support, and other functions

Engagement & Retention

• Drive ongoing engagement and handle by reaching out at the right moments - before, during, and after major events
• Reactivate dormant customers and deepen relationships with existing highest-priority users
• Anticipate customer needs and proactively solve problems to deliver a premium experience

Representation & Feedback

• Represent Fanatics Markets professionally in customer conversations, events, and industry interactions
• Serve as a feedback loop between customers and internal teams, sharing insights on product gaps, friction points, and opportunities

What We're Looking For
Required

• 4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability
• Proven ability to build relationships quickly and influence customer behavior through direct communication
• Comfort with high-volume outbound outreach and frequent customer interaction
• Strong written and verbal communication skills, especially in informal, 1:1 settings
• Highly organized, reliable, and accountable - you follow through
• Ability to thrive in fast-paced, evolving environments with minimal structure

Strong Plus

• Experience in sports, trading, fintech, crypto, marketplaces, or adjacent consumer platforms
• Demonstrated interest in, or strong desire to deeply learn, prediction markets and trading dynamics
• Willingness to work flexible hours around major events when customer engagement is highest

What Success Looks Like

• Owning a growing portfolio of highly engaged, priority customers - including build your portfolio yourself with acquisition efforts
• Driving sustained customer activity through proactive outreach and relationship management
• Becoming the trusted primary point of contact for your customers
• Meaningfully contributing to the growth and shape of the Fanatics Markets program and customer experience

Why This Role Matters

This role sits at the center of Fanatics Markets' growth strategy. Early on, relationships matter as much as product. The right person in this seat will help define how we acquire, support, and retain our most important customers.

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE-a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits, please visit https://benefitsatfanatics.com/

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Salary Range

$90,000-$110,000 USD