The Position summaryAdobe is looking for an Expert Solution Consultant who has deep expertise in mobile. This role supports mobile and conversational engagement opportunities as the primary technical pre-sales SME for Adobe Journey Optimizer and Adobe Experience Platform (AEP).
As enterprise brands accelerate investments in RCS, WhatsApp, SMS, and AI-powered mobile engagement, this role ensures Adobe's sales organization has a world-class technical expert at the table, one who can translate platform capability into compelling-grounded messaging stories.
This role combines expertise in mobile communication technologies with pre-sales responsibilities. It involves working closely with Account Executives, Sales Specialists, the pre-sales solution consulting team, and customer partners. The focus is on growing the sales pipeline, accelerating opportunity progress, and positioning Adobe as a leading or supporting platform for enterprise mobile customer engagement.
Key responsibilitiesTechnical pre-sales & sales support- Serve as the lead mobile and messaging SME supporting the field in active sales cycles, from discovery, POV education to technical demos to prove out Adobe technology.
- Lead and deliver technical discovery sessions, executive briefings, product demonstrations, and workshop engagements passionate about mobile engagement, AJO messaging channels, and conversational experience building.
- Build and deliver customized demo narratives that highlight AJO's mobile messaging options. These include rich communication services, WhatsApp, traditional text and multimedia messaging, in-app, and push. Connect them to customer-specific use cases across industries.
- Partner with the broader SC team to ensure consistent, high-quality positioning of Adobe's mobile and messaging capabilities in all prioritized customer facing engagements.
- Dependent on the opportunity, RFP support may be needed to displace motions where mobile messaging is a primary or adjacent capability.
Mobile messaging domain expertise- Bring practitioner-level knowledge of the business messaging ecosystem, encompassing rich communication services such as RCS, WhatsApp Business integration, traditional SMS and MMS channels, conversational AI, and mobile-first customer lifecycle orchestration.
- Maintain current understanding of messaging compliance and governance requirements (TCPA, GDPR, carrier policies, consent frameworks, opt-in/opt-out guidelines) and advise customers on operationalizing compliant messaging programs.
- Serve as an internal advisor to the broader sales organization and SCs on messaging, helping teams frame mobile engagement investment and articulate Adobe's differentiated position.
- Contribute to messaging use-case libraries, industry playbooks, and journey orchestration examples that other members of the SC group can leverage in customer engagements.
Enablement & organizational readiness- Produce and maintain field-ready materials including mobile use-case libraries, industry-specific playbooks, and demo readiness.
- Contribute to bi-weekly readiness communications summarizing new messaging capabilities, demo updates, and field mentorship aligned to AJO and AEP releases following coordination with the product marketing and product teams.
Product partnership & feedback loop- Act as a key field voice for AJO mobile and messaging capabilities, providing structured, customer-grounded feedback to Product and Engineering on mobile channel gaps, competitive displacement patterns, and feature prioritization.
- Participate in PM/PMM committee syncs, bug bashes, and QA cycles to validate mobile feature readiness before field rollout.
- Maintain feature readiness cards for key AJO mobile capabilities, including positioning mentorship, demo instructions, technical requirements, and known issues.
- Collaborate with sales, expert, and product leadership to track adoption maturity, common customer questions, and enablement gaps, continuously optimizing field readiness for mobile and messaging motions.
Required qualifications- 6-10+ years of experience in Solution Consulting, Pre-Sales Engineering, Enterprise Architecture, or a closely related technical customer-facing role.
- Deep practitioner-level expertise in business messaging: RCS, WhatsApp Business API, SMS/MMS, mobile push, and in-app messaging with direct experience operationalizing enterprise messaging programs.
- Working knowledge of Adobe Journey Optimizer (AJO) mobile channels and Adobe Experience Platform (AEP) or demonstrated ability to rapidly develop that expertise.
- Proven track record delivering executive-level technical pre-sales engagements including discovery, demos, workshops, and solution design discussions in complex enterprise sales cycles.
- Exceptional communication and storytelling skills, with the ability to calibrate messaging across business, technical, and strategic audiences.
- Self-directed and disciplined, able to manage a high-volume portfolio of engagements, documentation, and enablement of deliverables in a fast-moving environment.
Expected Pay Range:Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $178,200 -- $289,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $199,600 - $289,000In New York, the pay range for this position is $199,600 - $289,000In Illinois, the pay range for this position is $187,400 - $271,400In Washington, the pay range for this position is $191,000 - $276,500
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
