As the Director Professional Services, Genesys, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead the customer conversations. You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. You will formulate ideas into solutions. Ability to function in a pre and post sales role. You will work and lead a team of engineers and solution architects. ulRecognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies. ulPartners across the entire organization and partner ecosystem to involve the right resources and technologies for each opportunity. ulExcellent customer-facing presentation skills with the ability to lead implementation teams and projects. ulInfluences opportunity strategy to incorporate the right technologies. ulExercises wide latitude in determining objectives and approaches to engagements. ulInfluences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements. ulExisting knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Zoom, Google CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies. What Youll Be Doing ulDevelop Customer, Business Development, Engineering, Marketing, and Partner Relationships: ulLeverage relationships to establish credibility. ulLead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC and partners. ulLead technical teams for Genesys Cloud implementations on client projects. ulLead customer requirements sessions both business and technical ulOwnership and responsibility for end-to-end project success including profitability and customer success. ulAbility to mentor team members ulDevelop and Present Solutions to the Client / Support Deal Closure ulSupport Proposal and Solution Overview documents. ulOperate as a contributor role for RFP Response Development ulParticipate in Client Meeting Solution Reviews - with Sales and Partners ulContribute to ROI Business Case production. ulResponsible for reviewing technical efforts for all phases of the project. ulAbility to communicate how the Genesys platform works and how it can be applied to solving business needs. ulDeliver the entire TTEC value proposition and be a thought leader for CX Transformation. ulProvide insights on competitor service offerings. ulLead delivery teams by providing coaching and mentoring and fostering the next generation of talent to enhance execution, improve productivity, and drive efficiencies. ulCommunicate and influence executives across the business, technology, and partner organizations. ulManage budgets using Agile and waterfall sizing approaches, ensuring transparency across delivery programs, and utilizing FinOps to achieve measurable results. What Youll Bring to the Role ulBachelors degree in computer science, IT, or engineering preferred. ul12 or more years experience in Contact Center and UC environments. ul7 or more years of Genesys project leadership. ulExperience creating a roadmap, planning and documenting end to end project approach using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Zoom, Cisco, Avaya, NICE CXone and/or other cloud telephony platform. ulExperience with enterprise level Genesys Cloud architecture for complex business needs. ulExperience creating and presenting to executive level stakeholders (technical and non-technical). #LI-DD1 #LI-Remote #LI-RemoteCanada