AWS Project Manager

TTEC Digital

$100K — $125K *
US-AnywhereRemote in Austin, TX
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years experience in project management, preferably in technology projects.
  • Strong knowledge of the contact center industry is essential.
  • Familiarity with the AWS ecosystem, with certifications preferred.
  • Experience with AWS Connect is advantageous.
  • Scrum Master or SAFe certification required.
  • Proven ability to manage complex projects in large organizations.
  • Demonstrated proficiency in agile methodologies, especially Scrum.

Responsibilities

  • Schedule stand-ups and client meetings regularly to ensure alignment.
  • Manage project budgets, maintaining constant communication with clients.
  • Keep team members engaged by aligning tasks with their skills.
  • Document the design process for the contact center effectively.
  • Facilitate the transition from delivery to managed services smoothly.
  • Help clients understand how delivery aligns with business objectives.
  • Identify trade-offs between various technological solutions.

Benefits

  • 100% remote work opportunity within the US.
  • Collaborative, customer-obsessed team environment.
  • Opportunity to act as a Subject Matter Expert (SME) in AWS.
  • Work in a fast-paced, dynamic setting focused on client success.
  • Chance to develop and refine technical consulting skills.
Full Job Description
AWS Project Manager to join our team. This is a 100% remote role based in the US.

As the AWS Project Manager, working remotely in the US, you are the communication focal point for our development/delivery teams with the clients. Project Managers play a vital role for our clients and teams. In addition to project management work including budget management, arranging opportunities for collaboration, and task follow-up, Our AWS Practice PMs act as consultants, providing technical advice and guidance around Best Practices. PMs are encouraged to be SMEs regarding AWS, allowing them the ability to make suggestions that add value to their clients. Project Managers act as the voice of reason and wisdom on projects in order to protect the client's investment and their team's welfare and state of mind. Our PMs should be good at communicating success and failure equally well. Our AWS Practice is not perfect, but we are customer-obsessed and want our customers to know that we have their back.

What You Will Be Doing:

Daily, the Project Managers focus on the following areas:
  • Schedule stand-ups and other meetings with their team and their clients.
  • Manage the budget for all of their projects, constantly communicating with clients about the scope, timing, and remaining resources
  • Keep team members busy. There's always work to be done. Our PMs help devs find the right work for them.
  • Assist in documenting the design of the process for the contact center
  • Provide key assistance for transitioning from delivery to managed services
  • Helping clients understand how the delivery team will meet their business goals and the costs around using those technologies.
  • Identifying tradeoffs between various solution options.


What You Will Bring:

  • Knowledge of the contact center industry is a MUST HAVE
  • AWS ecosystem knowledge - AWS Certifications are even better.
  • Experience with AWS Connect is a huge plus
  • Certified Scrum Master, SAFe certification
  • Experience managing complex technology projects in/for large organizations
  • Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment. We are customer-obsessed, and we deliver amazing results.
  • Thorough knowledge of agile methodologies such as Scrum


$100,000 - $125,000 a year
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