Job SummaryPalo Alto Networks is seeking a high-impact individual contributor to serve as a primary navigator and force-multiplier for our leadership team. This role reports directly to a Sr. Director of NAM Technical Services, and functions as the central nervous system for their organization. This role serves as a strategic intermediary and integrator-ensuring that the right work is prioritized, properly resourced, executed to standard by the appropriate owners, and meets quality standards before reaching leadership. The role operates through influence, governance, and alignment across a highly matrixed global organization.
Execution Planning & Organizational Transformation- Vision-to-Action Orchestration - Translate high-level roadmaps from the Strategy Team into coordinated, cross-team execution plans, ensuring clarity of ownership, sequencing, dependencies, and success criteria-without directly executing the work.
- Strategic Prioritization & Governance - Partner closely with Strategy to facilitate prioritization decisions, arbitrate trade-offs, and ensure initiatives are appropriately sponsored, staffed, and tracked by accountable owners.
- AI Readiness & Methodology Enablement - Serve as the focal point for GTS-wide transformation from traditional service models to AI-augmented delivery methodologies by aligning stakeholders, validating readiness plans, and approving structural changes proposed by execution teams.
- Change Management Oversight - Develop and approve change narratives, transformation plans, and milestone plans while ensuring execution is carried out by the appropriate functional leaders.
- Operating Model Stewardship - Define, monitor, and report on internal operating models (e.g., COE, executive reporting, escalation frameworks, quarterly enablement programs, QBR, LRP), ensuring standards are followed and outcomes meet leadership expectations.
Financial Interlock & Performance Governance- Fiscal Alignment Interface - Act as the liaison between Finance, and Business Units ("Speedboats") to ensure fiscal plans, assumptions, and decisions are aligned-without directly managing budgets or transactions.
- Performance Visibility & Assurance - Ensure accurate, consistent global and theater-level reporting on utilization, bookings, revenue, margin, expenses, and headcount by validating inputs and approving outputs from functional owners.
- Resource Optimization Oversight - Coordinate with the Resource Management Office (RMO) and Enablement teams to ensure capabilities, skills, and project health decisions are made effectively, escalating risks and misalignment as needed.
- Reporting Modernization - Collaborate on specific initiatives to guide the evolution of performance reporting (predictive analytics, AI-driven forecasting), ensuring methodologies are sound and outputs are executive-ready.
Ecosystem & Partner Model Governance- External Ecosystem Assessment - Facilitate assessments of external delivery capacity in partnership with Theater Domain Leaders, ensuring compliance, scalability, and adherence to execution standards-without directly managing vendors or partners.
- Operating Model Alignment - Represent business interests in close collaboration with GTS Partner Strategy and Resource Management Operations to ensure the subcontracting operating model evolves in step with changes in ecosystem and strategy.
Talent, Capability & Executive Communications- Strategic Workforce Visibility - Track and validate high-impact hiring across theaters, ensuring alignment to capability gaps and strategic priorities (e.g., SOC Transformation Architects), without owning requisitions or hiring decisions.
- Executive & Leadership Communications - Produce and approve leadership-consumable narratives, including All Hands content, customer success highlights, and synthesized lessons learned.
- Organizational Synthesis - Aggregate weekly inputs from across the organization and distill them into concise, decision-ready executive briefings for senior leadership.
Governance, Advisory & Oversight- Matrix Health & Interlock Management - Maintain the interlock matrix and monitor relationship health across teams, proactively surfacing risks, gaps, or breakdowns in accountability.
- Steering Committee Advisory Role - Act as a directional and strategic advisor on Steering Committees for large-scale initiatives, ensuring alignment across technical, operational, and business dimensions.
- Portfolio Oversight - Partner with the PMO to review progress, validate delivery health, and approve escalations, without owning day-to-day program execution.
- Strategic Steering & Advisory - Provide high-level guidance on Steering Committees for major initiatives, ensuring technical and operational efforts remain aligned with overarching business goals.
- Project Portfolio Governance - Collaborate with the PMO to oversee delivery health and validate project milestones; manage high-level escalations while maintaining a non-executional oversight role.
- M&A Integration Strategy - Advise on the successful integration of acquired entities into the Cortex portfolio, balancing internal operational efficiency with seamless customer delivery.
Qualifications - 10-15+ years in strategic leadership, enterprise program governance, or executive advisory roles within software or cybersecurity organizations
- 5+ years of Customer Delivery & Process Integration experience
- Proven success enabling and governing complex, cross-functional initiatives in post-sales or services environments
- Deep familiarity with SaaS business models and cloud-native security platforms, familiarity in industry leading data platforms is required
- Strong financial acumen with the ability to interpret and challenge P&L, utilization, and margin data
Technical & Business Competencies- Cybersecurity Literacy - Deep conceptual grasp of cloud-native transitions and security architecture (operational understanding rather than hands-on deployment).
- Services Ecosystem Expertise - Advanced understanding of the operational mechanics governing Customer Success and Professional Services.
- Executive-Level Analysis - Capability to audit data integrity, synthesize complex insights, and approve executive-ready conclusions.
Skills & Educational Background- Bachelor's degree in Engineering or Information Systems
- Superior communication skills with the ability to craft compelling narratives for Board-level and executive audiences.
- Ability to navigate and influence a highly matrixed global organization without direct reporting authority.
- Adaptability to support global leadership cadences and governance across multiple time zones.
Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$154,400.00 - $249,700.00/yr
