ServiceNow

Chief of Staff to GVP Moveworks Sales (Director, EX Sales Strategy)

ServiceNow • $192K — $300K *
New York, NY 10025In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of relevant experience
  • Top-tier management consulting background, preferably at Principal/AP/Senior Manager level; MBA is preferred
  • Operating experience in a large tech company, ideally within enterprise software/AI
  • Go-to-market strategy expertise, especially with specialist sales units
  • Experience in a startup or equivalent fast-paced environment
  • Strong commercial instincts and data fluency for building models and deriving insights
  • Ability to establish executive presence and credibility with senior leaders, alongside the wisdom to challenge when necessary

Responsibilities

  • Own end-to-end operating metrics and drive continuous improvement in productivity
  • Develop specialist sales as a growth engine by refining onboarding and territory design
  • Design and promote sales plays, translating portfolio strategies for AEs
  • Establish and oversee operational cadence including forecast calls and leadership staff meetings
  • Manage cross-functional relationships to align Product, Marketing, and Customer Success with sales priorities
  • Craft strategic narratives and analyses for executive meetings and board forums

Benefits

  • Remote work flexibility with a preference for candidates in the Eastern Time Zone
  • Approximately monthly travel for customer engagements and leadership meetings
  • Comprehensive health plans including flexible spending accounts and 401(k) with company match
  • Employee Stock Purchase Plan (ESPP) and matching donations
  • Flexible time away and family leave programs
Full Job Description
Job Description

ServiceNow's Employee Experience Business Unit transforms how employees get work done in the agentic era - with a world-class, employee-centric harness that resolves IT and HR requests, enables frontier AI capabilities within enterprise governance guardrails, and is bringing to market the next-generation of AI productivity assistants. The EX BU is the result of ServiceNow's acquisition of Moveworks in late 2025 and its unification with the HR Service Delivery portfolio. The business is now in hypergrowth and represents one of the most exciting growth environments in enterprise AI.

The GVP of Moveworks Sales owns delivery of the Employee Experience revenue target - and is seeking a Chief of Staff to act as a critical strategy partner, senior operator, and right hand. This role comes with a mandate to define and own the strategic and operating outcomes that directly drive BU performance for one of ServiceNow's most strategic bets.

What you'll own
  • Operating metrics, end to end. Specialist ramp-to-productivity, bundle attach rate, pipeline coverage by segment, and specialist productivity. You are accountable for moving these numbers, not just reporting on them.
  • Specialist sales as a growth engine. Talent bar, onboarding, ramp math, and territory design as a continuous discipline rather than an annual planning exercise.
  • Sales play design and adoption. Work closely with GTM specialists to translate our portfolio strategy into plays that Specialist and Core AEs can land with customers.
  • Operating cadence. Design forecast calls, pipeline reviews, QBRs, and leadership staff inside the EX BU, plus the interlocks with core sales and product leadership. Tee up and drive decision making with senior leaders, rather than status updates.
  • Cross-functional dependencies that determine the number. Hold the standing relationships with Product, Marketing, Business Value, Enablement, and Customer Success. Represent the Sales point of view with authority to enable cross-functional leaders to act in tight coordination with our revenue priorities.
  • Executive narrative. Own the strategic narrative and supporting analysis for executive staff and board forums - with a defensible point of view on what we need to learn from the data.

What success looks like in 12 months
  • Core sales leaders and AEs engaged with EX portfolio as a customer priority
  • Faster productivity ramp for our Specialist Sales, with a repeatable onboarding motion, playbook, business value case, and assets that clearly reflect our strategic priorities (e.g., key offerings, sales plays)
  • Product, marketing, and CS commitments sequenced against the sales plan, with dependencies surfaced early enough to act on
  • The GVP spends materially more time with customers and core leaders, with strategic clarity on the 2-3 'big rocks' that need to progress at any given time

What this role is not
  • This is not an executive assistant, a program manager, or a deck builder - if you need permission to take action, this role will frustrate you.
  • Similarly, this role extends far beyond strategy frameworks and requires a willingness to deeply understand product tradeoffs, competitive dynamics, deal economics, and engage with customers.


Qualifications

What you bring
  • 10+ years of relevant experience
  • Top-tier management consulting experience at the Principal/AP/Senior Manager; MBA preferred
  • Operating experience inside a large technology company, ideally enterprise software/AI
  • Go-to-market strategy experience, ideally with expertise representing a specialist sales unit / team
  • Startup exposure or comparable muscle - comfort operating quickly with incomplete information
  • Strong commercial instincts and fluency with data: you can build the model, find the insight, and defend the conclusion
  • Executive presence and ability to build credibility with senior leaders, and the judgment to push back when it matters

Location & travel
  • Remote, Major US Metro
  • Nice to have: Eastern Time Zone based given the location of GVP
  • Approximately monthly travel for customer meetings, leadership offsites, and planning sessions

For positions in this location, we offer a base pay of $192,000 - $300,000 plus equity (when applicable), variable/incentive compensation and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

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Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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