As an experienced Epic Ambulatory Senior Support Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

• Manage aspects of delivery including day-to-day operations, quality and status reporting
• Manage maintenance and standard change requests from the client's Application Managers and analysts; track related service metrics
• Collaborate with the client's Application Managers on in-scope activities and identify associated changes and documentation requirements
• Validate that requirements are complete, and gather additional information as needed from client staff
• Assign and prioritize work to offshore analysts; engage with the client's Application Managers on planning, issue resolution, and communications after Deloitte Consulting's offshore working hours
• Integrate Deloitte Consulting's offshore team into the client's delivery through additional engagement in huddles and working group collaboration to achieve optimal work production
• Participate in change management, application and team meetings with client staff
• Validate output and work with client staff
• Develop mitigation strategies for active risks/issues; oversee through to resolution and approvals
• Identify areas for process improvement and efficiency gains in collaboration with the client.

The Team

Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.

Qualifications
Required

• Active Epic Certifications in Epic Ambulatory
• 3+ years of Epic build and optimization experience, with Epic Ambulatory
• 3+ years of experience with Epic application workflows, standard maintenance activities, and build requirements
• Experience with all aspects of testing lifecycle - unit, system, integrated testing
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Role is remote but one must have the ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Additional Epic certifications in either Epic Healthy Planet, EpicCare Link or Epic MyChart
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent written and communication skills
• Ability to deliver technical demonstrations

Information for applicants with a need for accommodation: [1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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Benefits

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Professional development

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