About the RoleThis is not a traditional, siloed service desk role. We are actively seeking a candidate who is well-versed in troubleshooting and resolving issues within Microsoft Intune-managed environments, while also operating effectively across desktop support, endpoint management, security compliance, and network-related challenges. You will be expected to move fluidly across technical domains. This means owning problems end-to-end rather than handing them off-while balancing user experience, security requirements, and operational efficiency. This role is in support of a secure and enterprise scale environment with federally regulated compliance requirements. We are specifically looking for someone who can perform in the following areas:
- Enterprise Desktop Administration
- Build, image, configure, deploy, and maintain Windows workstations and peripherals using gold images and templates
- Administer Active Directory sourced user and computer objects and provide continuous compliance oversight using Group Policy controls
- Procure, track, and keep up to date software products and associated licensing
- Design, implement, and maintain Microsoft Intune endpoint management solutions.
- Procure and issue desktops with Intune Autopilot zero touch provisioning
- Build automation using PowerShell and Microsoft Graph where appropriate
- Troubleshoot and resolve Intune-related issues, including device configuration, policy application, compliance failures, and software deployment
- Identify, prioritize, and remediate endpoint vulnerabilities using enterprise management and security tools
- Navigate and resolve security and compliance-related challenges, including endpoint hardening, policy enforcement, and audit readiness
- End User Support
- Communicate effectively with technical and non-technical staff while maintaining a high level of customer service
- Troubleshoot Windows operating systems, peripherals, printers, conferencing equipment, and endpoint hardware
- Diagnose and address network connectivity issues (e.g., access restrictions, firewall rules, DNS, VPN, IP/Port/URL filtering)
- Demonstrate the flexibility to contribute across endpoint engineering, user support, compliance, and operational initiatives as business priorities evolve
- Continuously improve endpoint management processes through automation, standardization, and operational excellence
Required Qualifications- Bachelor's degree in information systems or relevant field and 5+ years practical experience in the field
- Ability to obtain public trust clearance and is a US Citizen
- Ability to self-manage work tasks using M365 based tools
- Demonstrated and proven ability to independently resolve issues, improve day-to-day operations with self-driven initiatives, and operate with a growth mindset
- Hands-on experience administering or operating network access controls in the form of IP:Port or URL based filters
- Practical experience managing enterprise desktops within a Microsoft Intune managed environment
- Hands-on experience troubleshooting and administering Windows operating systems in an enterprise environment - ideally including peripheral device management, asset management, and VOIP operations
- Understanding and practical exposure with regulatory controls, baselines, and security policies within an Azure Entra and Intune based environment with enterprise desktops and endpoints (CIS benchmarks, STIG, etc)
- Located near Indianapolis, IN and is both willing and capable to be on-site daily in support of the mission
Original Posting:July 28, 2026
Pay Range:Pay Range $73,450.00 - $132,775.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
