Summary

The Senior Enterprise Applications Administrator acts as the IT support owner for enterprise-level applications within the TRIMEDX organization. This role serves as the primary liaison between IT, Product, and business stakeholders to implement, support, and maintain IT functions for the designated applications. Key responsibilities include building and sustaining relationships with various business stakeholders, fostering effective partnerships with application vendors, ensuring solutions align with business needs, helping stakeholders optimize application functionality, and maintaining adherence to budgetary constraints.

Responsibilities          

Application Management

• Collaborate with Product team and business stakeholders to support IT initiatives focused on the implementation and maintenance of enterprise-level applications.

• Assist in the installation, configuration, monitoring and maintenance of applications as needed.

• Serve as the escalation point for unresolved support issues, collaborating with the business, internal IT departments, and/or vendors to achieve resolution.

Project Management

• Manage application enhancement projects from initiation to completion, ensuring timely delivery and adherence to project scope and budget.

• Work with stakeholders to define project objectives, deliverables, and timelines.

• Ensure clear communication and collaboration between IT, business units, and external vendors.

System Optimization & Continuous Improvement

• Collaborate with business units to gather requirements and implement solutions that enhance user experience and productivity.

• Advise, mentor and guide business stakeholders on technical matters and best practices as they pertain to projects, application functionality or other operational activities.

• Support the business in enhancing continuous improvement initiatives by optimizing application functionality and business processes.

Vendor & Budget Management

• Collaborate with business stakeholders to support and, in some cases, manage application vendor relationships.

• Assist in developing and managing the budget for enterprise application initiatives.

• Monitor application spending throughout implementation, renewal, expansion, and termination to ensure alignment with the budgeted forecast.

Compliance & Security

• Ensure that enterprise applications comply with organizational policies, industry regulations, and security standards.

• Collaborate with IT security teams to manage user access, data protection, and risk mitigation strategies as needed.

• Maintain proper documentation of application configurations, changes, and procedures.

• All other duties as assigned.

Skills and Experience

• A minimum of three or more years of experience in administering, configuring and supporting enterprise applications is required.

• Strong background in project management, system implementation, and process optimization.

• Proven success collaborating with business stakeholders, IT teams, and external vendors to deliver application and process improvements.

• Experience in application lifecycle and vendor management lifecycle activities.

• Comprehensive understanding of IT disciplines that support enterprise business systems, including application management, interfaces, quality assurance, and production operations.

• Familiarity with compliance, data governance, and security best practices within enterprise applications.

Education and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field is required, or equivalent experience.

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