We are seeking a Senior Engineering Management Specialist to support deployment, operations, and maintenance of generative AI tools in client environments. This role supports installation, troubleshooting, and sustainment of AWS-based AI solutions, including Amazon Q.
Work you'll doAs a Senior Engineering Management Specialist on the EaaS team, you will be responsible for...
- Supporting deployment and operations and maintenance for generative AI tools in client environments
- Providing Tier 2 and Tier 3 support for AWS AI tools, including issue triage and resolution
- Assisting with AWS environment configuration, deployment, and troubleshooting activities
- Using scripting or development skills to support automation, integration, and defect resolution
- Preparing status updates, support documentation, and implementation materials
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The teamEaaS teams help clients modernize engineering capabilities and scale technology delivery across complex environments. The team supports engineering transformation efforts that improve quality, speed, and business outcomes.
QualificationsRequired:
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
- 4+ years of experience supporting enterprise technology deployments, engineering operations, help desk support, or technology programs
- Experience supporting deployment and operations and maintenance of generative AI tools such as Amazon Q
- Experience providing Tier 2 or Tier 3 support for enterprise AI tools
- Experience with Amazon Web Services (AWS) and scripting or software development
- Active TS/SCI with Polygraph security clearance required
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
- Experience installing AI tools in client environments
- Experience using Jira, ServiceNow, or Azure DevOps
- Experience documenting incidents, root causes, and remediation steps
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
