Purpose and Scope:The Senior Manager of Technical Service and Application Development is responsible for leading the execution of technical service and application development activities that support profitable, differentiated growth across the Metallus product and service portfolio. The role provides technical leadership for development opportunities, customer issue resolution, and application support, ensuring alignment with business objectives while managing technical and commercial risk. This position leads a highly technical team of engineers and metallurgists, governs the Stage Gate process for development opportunities, and serves as a key technical interface with customers, external experts, and internal stakeholders across Sales, Quality, Manufacturing, Supply Chain, Technology, and Legal.
Responsibilities:• Lead and manage the Technical Service and Application Development teams to effectively execute development projects and customer support activities.
• Develop and manage the technical roadmap to advance our materials and processing for targeted market segments such as Aerospace and Defense.
• Manage technical service activities supporting the full Metallus product offering, including technical service representation, claim assessment and management, and interpretation of customer specifications, processing requirements, and industry standards.
• Serve as the technical subject matter expert in customer interactions, ensuring commitments are met while avoiding unjustified technical or commercial risk.
• Oversee customer quality issues to mitigate company risk and secure timely, favorable resolutions.
• Partner with the Application Lab and Metallurgy teams to prioritize investigations, lead failure analysis, and leverage data driven insights to resolve customer issues.
• Manage a highly technical team of metallurgists and engineers to deliver process and product solutions related to metallurgy, surface finish, machinability, forging, forming, and other critical product and process characteristics.
• Lead cross functional teams (Met QA, Manufacturing/Steel Operations, Engineering, Supply Chain, Sales, Legal, and Technology) to eliminate repeat quality issues and implement sustainable improvements.
• Drive continuous improvement and application development efforts that enable new business opportunities and support growth objectives in partnership with Sales and Commercial teams.
• Train and develop the technical service organization on Metallus capabilities, processing practices, terms, and policies to proactively address customer issues and identify growth opportunities.
• Build organizational capability by developing technical talent, optimizing team performance, and maintaining a strong pipeline of future leaders.
Minimum Qualifications:- Bachelor's Degree in Engineering, Metallurgical or Materials Engineering, or related degree with at least 13 years of business, engineering, or marketing experience.
Preferred Qualifications:- Master's Degree in Engineering, Metallurgical or Materials Engineering, or related degree with at least 10 years of business, engineering, or marketing, or Aerospace & Defense and Energy
