Job DescriptionWe9re seeking a proven Enterprise Account Executive to join our Bay Area focused sales team, driving growth within one of the most dynamic technology markets in the world. In this role, you9ll help Enterprise organizations transform their customer experience through AI-driven service solutions that improve efficiency, scalability, and impact.
You will play a vital role in growing our Enterprise account base. Building trusted relationships, introducing innovative AI and CX solutions, and expanding Zendesk9s footprint within high-value, strategic accounts.
What You9ll Be Doing:- Drive top line revenue growth by acquiring new Enterprise customers across the Bay Area and executing strategies to penetrate top-tier technology and innovation accounts.
- Proactively identify and pursue opportunities to expand AI and automation adoption, cross-selling and upselling Zendesk9s solutions to optimize customer outcomes and profitability.
- Manage and nurture key customer relationships to ensure satisfaction, retention, and long-term partnership growth.
- Use data insights, intent signals, and adoption analytics to prospect effectively, enhance retention, and expand within existing accounts.
- Create quarterly territory and account plans, outlining strategies and actionable tactics to increase Zendesk9s Enterprise market share in the region.
- Develop a deep understanding of Zendesk9s AI and CX platform, aligning our technology to customers9 business objectives and transformation goals.
- Lead complex, multi-stakeholder sales cycles, including multi month, value-centric deals with proof of concept stages and AI-enabled solution design.
- Maintain a robust, well qualified pipeline and accurate forecasting to exceed quarterly and annual revenue goals.
- Build and sustain C-level executive relationships, positioning Zendesk as a trusted advisor in customer experience and AI innovation.
- Collaborate cross-functionally with leadership, Customer Success, Solutions Engineering, and Product teams to deliver cohesive, value-driven solutions.
- Negotiate and close high value, enterprise scale deals using a consultative approach and compelling business cases that highlight measurable ROI.
- Stay current with industry trends, AI advancements, and competitive landscapes to effectively position Zendesk in a rapidly evolving market.
What You Bring to the Role:- 8+ years of cloud/software B2B sales or solution engineering experience, with a consistent record of exceeding sales targets.
- Proven success navigating complex Enterprise sales cycles involving multi month engagements, proof of concepts, and executive-level stakeholder management.
- Demonstrated success selling into Enterprise organizations ($1B+ in revenue), especially within the technology sector.
- Strong track record of quota attainment (2 of the last 3 years) and recognition for top performance; President9s Club membership a plus.
- Skilled in engaging VP and C-level executives, with the ability to articulate the value of AI-powered CX solutions in business terms.
- Strong presentation, negotiation, and closing abilities with consultative selling expertise.
- Experience creating and executing territory and account growth plans that drive measurable results.
- Entrepreneurial spirit, collaborative mindset, and passion for innovation and professional growth.
- Familiarity with key Sales tools, including Salesforce, Outreach, Clari, Seismic, and Looker.
- BA/BS degree or equivalent experience required
- Willingness to travel as needed across the Bay Area for customer and team engagements.
LI-LM5
The US annualized OTE (On Target Earnings) range for this position is $340,000.00-$510,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
