We are seeking an Enrollment Manager who will report to the Director of Enrollment Services. The Enrollment Manager will lead and develop a team of Enrollment Coaches, coaching them to build strong student relationships and guide prospects from inquiry through enrollment. This role blends people leadership with performance oversight - tracking pipeline health, coaching to conversion targets, and partnering cross-functionally - to drive both individual success and team results.
Key Responsibilities:- Coach, mentor and develop employees
- Lead employees to meet the Elsmere's expectations for productivity, quality, continuous improvement, and goal accomplishment
- Empower employees to take responsibility, utilize critical thinking, and drive problem resolution.
- Provide effective performance feedback through performance evaluations, employee recognition, continual feedback and implementation of disciplinary systems, as necessary with the assistance of Human Resources
- Work with Human Resources to recruit, interview, select, and train new employees
- Maintain team schedules including program assignments, training, PTO, and PTO coverage
- Maintain transparent communication through internal and external department meetings, one-on-one meetings, and other communication channels, as necessary
- Communicate and collaborate with academic partners to report results and address challenges
- Review, maintain, and update departmental operating processes
- Monitor and analyze enrollment data, lead source performance, and portfolio/programmatic trends, delivering actionable insights and regular reporting to leadership
- Carry out and attain the values and the goals of Human Capital Education
- Perform other duties and responsibilities, as assigned
Skills and Requirements:- Must have 3+ years of management experience
- Experience with higher education institutions required
- Knowledge of the operation, and metrics of Enrollment Services
- Demonstrated ability to lead and develop a department and department staff members
- Excellent written and spoken communication skills.
- Outstanding interpersonal relationship building and employee coaching and development skills.
- Demonstrated ability to serve as a knowledgeable resource
- Evidence of the ability to practice a high level of confidentiality
- Excellent organizational management skills
Benefits Include:- Casual work environment in Cherry Creek
- Opportunity to participate in building something important.
- Experienced management team that enjoys the work - and loves education.
- Competitive salary
- 401K plan
- Unlimited PTO policy
- Medical/Dental/Vision Insurance
- Community giving/volunteer program
- Wellness reimbursement
Salary Range: $80,000-$83,000This is not a remote job! Must be located in Denver area.
