Position OverviewJoin our Network Observability team as an
Engineering Tech Lead as we drive the transformation toward a high-performance, automated, and proactive network infrastructure. This role is pivotal in advancing our multi-tiered observability strategy, integrating best-in-class tools NetBrain, ThousandEyes, GigaMon, Extrahop, and ELK stack and ensuring seamless visibility across all business locations, cloud edge points, and interconnects. You will collaborate with engineering, operations, and third-party partners to deliver actionable insights, rapid incident response, and continuous service assurance. A key responsibility will be enabling and maturing autonomous operations for incident response, leveraging automation and AI-driven analytics to minimize manual intervention and accelerate resolution.
Your Impact- Lead the deployment and integration of advanced observability platforms (NetBrain, ThousandEyes, etc.) to close visibility gaps and automate diagnostics.
- Architect and implement autonomous incident response workflows, including automated root-cause analysis, guided remediation, and AI-driven predictive analytics.
- Collaborate with cross-functional teams to design and implement unified dashboards, custom reports, and compliance reviews.
- Drive the consolidation and retirement of legacy tools, streamlining operations and reducing complexity.
- Support third-party assessments, benchmarking, and remediation efforts to ensure continuous improvement and alignment with strategic goals.
- Champion the adoption of predictive analytics, real-time telemetry, and automated incident response workflows.
Qualifications- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- 8-10 years of experience in network engineering, observability, or IT operations.
- Hands-on expertise with network monitoring and analytics tools NetBrain, ThousandEyes, RiverBed Suite, Extrahop, GigaMon, ELK stack
- Strong understanding of network protocols, SNMPv3, streaming telemetry, and cloud/SaaS environments.
- Experience with automation, incident response, and compliance reporting frameworks.
- Demonstrated experience designing or operating autonomous operations for incident response, including automation playbooks and AI/ML-driven analytics.
- Excellent communication and collaboration skills; ability to work with technical and non-technical stakeholders.
Keys to Success in this Role- Proactive problem-solving and a passion for continuous improvement.
- Ability to synthesize complex data into actionable insights for diverse audiences.
- Adaptability in a fast-evolving technology landscape; willingness to learn and champion new tools.
- Strong organizational skills to manage tool consolidation, third-party assessments, and cross-team initiatives.
- Commitment to operational excellence, compliance, and delivering measurable outcomes (e.g., reduced MTTR/MTTD, improved visibility coverage).
- Vision and drive to advance autonomous operations for incident response, ensuring rapid, reliable, and scalable network assurance.
Current Freddie Mac employees please apply through the internal career site.Time-type:Full time
FLSA Status:Exempt
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $146,000 - $218,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
