We9re opening an Engineering Manager role on our Forecasting and Scheduling team: a key team pushing this hybrid world forward. Forecasting and Scheduling is a fullstack product team that builds the algorithms and user experiences that help support orgs get the right people working at the right times. You9ll have wide autonomy to set technical direction and make product decisions, partnering closely with PM, design, ML engineers, and our GTM team to figure out what to build. You9ll also work directly with customers to make sure it actually changes how they run their support orgs. **Why it9s exciting** - **A chance to reimagine Workforce Management for the AI era.** AI agents and humans now share the same workforce. How do we set humans up to do the most human parts of the job? This team gets to define the answer. - **Math meets craft.** Forecasting and Scheduling spans deep technical work (NP-hard constraint problems, forecasting models, etc.) and the product surfaces customers touch every day. It9s an unusually creative and high-leverage combination. It9s a team with a mix of operations research and software engineering backgrounds. - **At the core of Assembled.** Forecasting and Scheduling powers one of the most impactful parts of our product. The team9s output directly shapes how tens of thousands of agents get staffed and how hundreds of millions of dollars in support spend get allocated. - **Technical leadership and people leadership.** The role spans a combination of hard technical problems (how do we make schedule generation 10x faster?) and the human side of running a sizable team in flow. **What we9re looking for:** - **T-shaped leader.** You usually working at a very broad level and understanding the high level picture of the team and how the team fits into company level goals, but can dive extremely deep at any given time when necessary. - **A great team builder:** You can internally to make the team feel excited about the future as well as being able to recruit high quality engineers to join. You should be able to pitch the vision of the team effectively and get people to buy into that vision. - **Holds the bar high.** You hold both yourself and the team accountable: ensuring we are delivering value to our customers quickly and effectively. - **Champions technical investment.** You are the one beating the drum for paying down debt, modernizing infrastructure, and raising the engineering bar. You also know when taking on debt is the right call to move fast, and can credibly tell those moments apart. - **Strong product instincts.** You know what to build, not just how to build it. You can wear the PM hat in moments when the team needs it, and can push back on a roadmap when something doesn9t feel right. - **Thoughtful about AI as a force multiplier.** You have a real point of view on where AI speeds the team up (codegen, prototyping, research synthesis, etc.) and where it just creates more cleanup later. You can deploy it in ways that compound, without opening the slop cannon. - **Nice to have: Background in operations research or an adjacent quantitative field.** Optimization, queueing theory, simulation, applied math, or ML with a heavy optimization bent. You9ll be making technical calls on territory where this background would be helpful. **Our U.S. benefits** - Generous medical, dental, and vision benefits - Paid company holidays, sick time, and unlimited time off - Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting - Paid parental leave - Catered lunches and fully stocked kitchen - 401(k) plan enrollment The estimated base salary range for this role is $230,000 - $270,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. We know great candidates don9t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!