EXL Service

Engagement Manager

EXL Service$183K — $190K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in Business, Engineering, Mathematics, or related field; or Bachelor's degree with 7 years of experience.
  • 5 years of professional data analytics experience, with a focus on financial datasets and credit bureau data.
  • Expertise in SAS, SQL, Advanced Excel, VBA, R, and Tableau.
  • Experience in risk management within consumer banking or financial services for at least 3 years.
  • Ability to develop Machine Learning models, including Gradient Boosting models.
  • Proficient in designing business experiments and A/B tests.
  • Strong team leadership experience with at least 2 years in a managerial role.

Responsibilities

  • Engage clients to identify business issues and improvement opportunities.
  • Manage and execute analytics projects and services on a daily basis.
  • Develop machine learning models in Python/R/SAS for risk scoring.
  • Create experiments to enhance client profitability using design of experiments methods.
  • Set up automated dashboards to monitor KPIs using Visual Basic and Tableau.
  • Utilize forecasting techniques to predict portfolio performance based on trends.
  • Design and implement risk management strategies to protect against recessions.

Benefits

  • Telecommuting is allowed, providing flexible work arrangements.
  • Opportunity to work at various locations across the United States, allowing for travel experiences.
  • Engagement in leading-edge analytics initiatives in a rapidly evolving field.
Full Job Description
Job Description

Engage with clients to identify key business problems and improvement opportunities. Provide day to-day project management and execution of analytics products and services. Use statistical software and tools like SAS, SQL, Advanced Excel, VBA, Cart, R, R Shiny and Tableau to perform risk analytics. Develop, validate, and monitor statistical models to help clients manage financial risk and external stress due to macroeconomic events. Use analytics to optimize risk capital allocation and improve exposure management strategies.

Responsibilities

  • Develop machine learning models using Python/R/SAS to create risk/fraud scores used to underwrite commercial and consumer credit applications.
  • Create statistically sound experiments to improve client profitability and risk policies using design of experiments (DOE) methods.
  • Develop automated dashboards to monitor key performance indicators using Visual Basic and Tableau.
  • Create, manage, and manipulate analytical datasets using big data querying tools including Teradata, Hive, and MySQL.
  • Use forecasting methods to predict future financial performance of portfolios using historical and current trends.
  • Design risk management strategies across customer credit lifecycle to improve portfolio profitability and protection against future recessions.
  • Lead performance appraisal of reporting team members.
  • Work closely with senior client management to execute analytical solutions, meet regulatory goals and outline long/short term strategy roadmaps.
  • Position may work at various and unanticipated worksites throughout the United States. Telecommuting permitted.


Qualifications

Requires Master's degree in Business, Engineering, Mathematics, or a related field plus Five (5) years of Professional data analytics experience.

Experience must include: Five (5) years of experience with the following:

(1) working with complex data structures, large financial datasets and credit bureau data; and

(2) SAS, SQL, Advanced Excel, VBA, PPT, Visio, Qlik, Sisense, R, and Tableau software; Three (3) years of experience with the following: (1) risk management in consumer banking/financial services and lending; (2) working with complex data structures, large financial datasets, and credit bureau data

(3) key modeling and analytical techniques, including logistic regression, cohort analysis, customer lifetime value, clustering methodologies and/or market mix modeling

(4) using analytics to develop and optimize underwriting policies for commercial/consumer lending

(5) developing Machine Learning models including Gradient Boosting models

(6) designing business experiments and A/B tests using statistical methods

(7) model performance monitoring metrics, including Rsquare, Sensitivity, Correlation, Rank Ordering, Gini coefficient, KS statistics and/or Investment ROI and

(8) Data analytics experience in risk management in banking, financial or insurance industry; Two (2) years of experience leading a team of direct reports.

Alternatively, the employer also accept a Bachelor's degree in Business, Engineering, Mathematics, or a related field plus seven (7) years of Professional data analytics experience in lieu of a Master's degree plus Five (5) years of described experience.

Experience must include: Seven (7) years of experience with the following:

(1) working with complex data structures, large financial datasets and credit bureau data; and

(2) SAS, SQL, Advanced Excel, VBA, PPT, Visio, Qlik, Sisense, R, and Tableau software; Three (3) years of experience with the following: (1) risk management in consumer banking/financial services and lending; (2) working with complex data structures, large financial datasets, and credit bureau data

(3) key modeling and analytical techniques, including logistic regression, cohort analysis, customer lifetime value, clustering methodologies and/or market mix modeling

(4) using analytics to develop and optimize underwriting policies for commercial/consumer lending

(5) developing Machine Learning models including Gradient Boosting models

(6) designing business experiments and A/B tests using statistical methods

(7) model performance monitoring metrics, including Rsquare, Sensitivity, Correlation, Rank Ordering, Gini coefficient, KS statistics and/or Investment ROI and

(8) Data analytics experience in risk management in banking, financial or insurance industry; Two (2) years of experience leading a team of direct reports.

40 hours/week, 9:00am-5:00pm, Salary range: $183,000 to $190,000 per year.

To apply: Send resume and cover letter to [redacted]. Must cite job title and code EXL95 in response. This notice is subject to ExlService.com, LLC's employee referral program.

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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