Bachelor's degree in Engineering, Manufacturing, Supply Chain, Business Administration, or related field
7-10 years in automotive program management or manufacturing operations
Experience managing automotive programs through end-of-production
Familiarity with composite manufacturing processes such as SMC, RTM, CFRP, and fiberglass
Proficiency with ERP systems like SAP or Oracle; strong in Microsoft Excel
Responsibilities
Manage service contracts and ensure contractual obligations are met through end-of-life
Develop and approve profitable pricing strategies for customer contracts
Negotiate service agreements with OEM customers regarding scope and pricing
Monitor service contract performance metrics like delivery and quality
Lead disposition processes for production tooling at program end-of-life
Communicate program status updates to stakeholders and escalate service continuity risks
Benefits
Advanced degree or professional certifications are a plus
Support for internal and external audits related to EOL programs
Opportunity to lead cross-functional collaboration across various departments
Access to advanced tooling management and disposition practices
Exposure to the intricacies of automotive supply chains and OEM dynamics
Full Job Description
Job Description
Service Contract Management
Manage and administer service contracts for programs transitioning from production to the service phase, ensuring contractual obligations are met through EOL
Develop customer facing profitable pricing strategy and gain approval from the CSP Sales Director prior to approaching the customer
Negotiate and execute service agreements with OEM customers, defining scope, pricing, lead times, and minimum order quantities for service parts
Establish and maintain service program timelines aligned with customer end-of-production (EOP) and last-order-date (LOD) milestones
Monitor service contract performance, tracking delivery, quality, and cost metrics against commitments
Serve as the primary customer-facing point of contact for all EOL program inquiries and issue resolution
One-Time Buy (OTB) Coordination
Evaluate programs for one-time buy (OTB) applicability, conducting demand forecasting and analysis to determine optimal buy quantities
Coordinate with customers to secure OTB commitments, purchase orders, and financial arrangements prior to tooling or line decommissioning
Work with Supply Chain and Procurement to execute OTB material purchases, ensuring adequate safety stock for service life projections
Manage finished goods and component inventory resulting from OTBs, partnering with warehouse operations on storage and fulfillment strategy
Track OTB inventory consumption and communicate depletion projections to customers in advance of stock-out risk
Tooling Tracking & Disposition
Lead the disposition process for all production and service tooling at program EOL, including molds, fixtures, checking gauges, and assembly tooling
Coordinate tooling reviews with Engineering and Operations to determine the condition, ownership, and disposition path for each tool
Facilitate tooling transfer agreements with customers or third-party service suppliers when tooling must be relocated to support continued service production
Manage tooling storage, maintenance, and decommissioning decisions in alignment with customer contracts and company asset policies
Maintain accurate tooling registers and disposition records throughout the EOL process, ensuring traceability and compliance
Coordinate with Finance on tooling asset write-offs, customer-owned tooling returns, and cost recovery opportunities
Lead customer owned tooling audits
Engineering & Operations Coordination
Partner with Manufacturing Engineering to assess and document service process requirements, including capacity needs, cycle times, and labor standards for low-volume service production
Coordinate with Operations on scheduling strategies for intermittent service orders, including periodic production run planning and line readiness requirements
Work with Process Engineering to maintain and archive service Bill of Process (BOP), control plans, and work instructions to support future service production events
Identify process simplification or outsourcing opportunities for service production that reduce internal burden while maintaining quality requirements
Ensure all engineering changes (ECNs) impacting service parts are evaluated, communicated, and implemented in the service program
Cross-Functional Program Management
Lead EOL program review meetings with cross-functional stakeholders including Program Management, Engineering, Quality, Supply Chain, Finance, and Operations
Develop and maintain EOL transition plans and schedules, tracking open actions and driving closure across all functions
Communicate program status updates to senior leadership and customers, escalating risks to service continuity in a timely manner
Maintain complete EOL program documentation packages, ensuring records are archived in compliance with IATF 16949 and customer-specific requirements
Support internal and external audits related to EOL programs, tooling, and service contract compliance
QUALIFICATIONS
Education
Bachelor's degree in Engineering, Manufacturing, Supply Chain, Business Administration, or a related technical field required
Advanced degree or professional certifications (PMP, APICS CPIM/CSCP) a plus
Experience
Minimum 7-10 years of experience in automotive program management, account management, customer service, or manufacturing operations within a Tier 1 supplier environment
Demonstrated experience managing automotive programs through end-of-production, including service transitions
