Microsoft

Employee Relations Manager

Microsoft • $86K — $169K *
Redmond, WA 98052In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Labor Relations, Human Resources, or related field with 5+ years experience OR Master's Degree with 3+ years experience in relevant field.
  • 1+ years of experience handling internal employee investigations and managing employee conflicts.
  • 5+ years experience in HR, mediation, investigation, or employee relations-related roles OR advanced degrees in related fields with relevant experience.
  • 6+ years experience in HR, mediation, investigation, or employee relations-related roles.
  • Professional certifications such as SHRM-CP or PHR are preferred.

Responsibilities

  • Lead employee relations investigations and reviews involving workplace concerns and policy issues.
  • Gather and evaluate information while collaborating with stakeholders to ensure fair outcomes.
  • Provide recommendations that balance employee experience with business needs and organizational values.
  • Maintain accurate and confidential documentation throughout the employee relations process.
  • Use data and case management tools to track progress and ensure effective resolution of workplace concerns.
  • Collaborate with HR, Legal, and security teams on sensitive employee matters.
  • Identify and communicate themes in employee relations to enhance manager effectiveness and improve employee experience.

Benefits

  • Collaborative and inclusive team environment.
  • Opportunities for continuous learning and professional growth.
  • Commitment to embodying Microsoft's culture and values.
Full Job Description
Responsibilities

Investigations

In this role, you'll help foster a workplace where employees feel respected, supported, and empowered to do their best work. You'll partner across Human Resources, Legal, and business teams to address employee relations matters with care, fairness, and sound judgment.
  • Lead and support employee relations reviews and investigations involving workplace concerns, policy matters, and other sensitive situations.
  • Gather and evaluate information through conversations, fact finding, and partnership with key stakeholders to support fair, consistent, and values-aligned outcomes.
  • Provide recommendations that balance employee experience, business needs, organizational values, and applicable policies.
  • Maintain accurate, timely, and confidential documentation throughout the employee relations process.
  • Use case management tools and data to track progress, identify trends, and ensure effective resolution of workplace concerns.
  • Collaborate with Human Resources, Legal, Workplace Investigations, Global Security Investigations, and other partners to address complex or highly sensitive matters.
  • Identify emerging themes and patterns in employee relations matters and share insights that help strengthen manager capability and improve employee experiences.
  • Help evaluate and recommend appropriate actions, resolutions, and next steps while ensuring alignment with Microsoft policies, culture, and applicable legal requirements.
  • Contribute ideas that improve processes, tools, and ways of working, helping the team operate more efficiently and effectively.
  • Build trusted partnerships across the organization to support a respectful, inclusive, and positive work environment.
Coaching, Consulting & Employee Relations Expertise

As an Employee Relations Manager, you'll serve as a trusted advisor, helping employees, managers, and HR partners navigate workplace situations with clarity, empathy, and confidence.
  • Coach and support employees and managers through employee relations processes while helping set clear expectations and providing guidance on available resources and next steps.
  • Provide consultation on workplace concerns, conflict resolution, performance-related matters, leave and accommodation processes, and other employee experience topics.
  • Partner with leaders to solve complex people challenges and support thoughtful, inclusive decision-making.
  • Collaborate across Human Resources disciplines, including HR Business Partners, HR Consulting, Employee Relations, and Leadership teams, to provide expertise and recommendations.
  • Serve as a trusted Employee Relations subject matter expert, sharing knowledge, best practices, and guidance across teams.
  • Leverage employee relations insights and trends to influence policies, programs, and approaches that enhance the employee experience.
  • Facilitate productive conversations that help individuals and teams navigate conflict, strengthen working relationships, and build trust.
  • Use active listening, curiosity, and problem-solving skills to understand concerns, uncover root causes, and identify meaningful solutions.
  • Help employees and managers access the resources, tools, and support they need to move forward successfully.
  • Foster an environment where diverse perspectives are valued, communication is respectful, and people feel heard and supported.
Impact You'll Have
  • Create positive employee experiences during challenging and important moments.
  • Strengthen manager effectiveness through coaching and guidance.
  • Promote fair, consistent, and inclusive workplace practices.
  • Build trust across employees, leaders, and HR stakeholders.
  • Help shape a culture where everyone can contribute, grow, and do their best work.

Other
  • Contribute to a positive, collaborative, and inclusive team environment.
  • Demonstrate a commitment to continuous learning, growth, and innovation.
  • Embody Microsoft's culture and values in interactions, decision-making, and daily work.


Qualifications

Required/Minimum Qualifications
  • Bachelor's Degree in Business, Labor Relations, Human Resources, or related field AND 5+ years experience in human resources operations, labor relations OR related field OR Master's Degree in Business, Labor Relations, Human Resources, Law, or related field AND 3+ years experience in human resources operations, labor relations OR related field OR equivalent experience
  • 1+ year(s) experience handling internal employee investigations and managing employee conflict.

Additional or Preferred Qualifications
  • 5+ years experience in experience in HR, mediation, investigation, or ER-related roles OR Juris Doctorate or Master's Degree in Industrial-Organizational Psychology, Human Resources (HR), Business Administration, Organizational Leadership, Industrial Relations, Law, or related field AND 3+ years experience in HR, mediation, investigation, or employee relations (ER)-related roles OR equivalent experience.
  • 6+ years experience in HR, mediation, investigation, or employee relations (ER)-related roles OR equivalent experience.
  • Society for Human Resource Management Certified Professional (SHRM-CP) or Human Resource Certification Institute (HRCI) Professional in Human Resources (PHR) certification or equivalent.


Employee Relations IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

Explore Career Opportunities at Microsoft

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Microsoft has a position that suits your skills and ambitions. We are committed to fostering a culture of growth and learning, where every team member is supported in expanding their horizons.

Internship Programs

Kickstart your career with a Microsoft internship. Our internships provide invaluable workplace experience and networking opportunities in a supportive and dynamic environment. You'll work on real projects, learn from industry leaders, and gain the skills necessary for a successful career in technology.

Employment Benefits

Choosing a career at Microsoft means more than just a job. Our employees enjoy a range of benefits designed to empower them both professionally and personally. These include comprehensive health benefits, flexible working conditions, and opportunities for career advancement through professional development and diversity training.

Inclusive Culture and Diversity

At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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