E T Consultant

Job #:
req37010

Organization:
World Bank

Sector:
Information Technology

Grade:
EC2

Term Duration:
1 year

Recruitment Type:
Local Recruitment

Location:
Washington, DC,United States

Required Language(s):
English

Preferred Language(s):

Closing Date:
6/23/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

The position holder serves as a key contributor to the Productivity and Collaboration product, supporting adoption, outreach, and value realization for enterprise productivity and collaboration tools across ITSDS.
• Adoption & Outreach Operations: Lead adoption programs to increase awareness, usage, and satisfaction
• Enablement & Training Coordination: Develop role-based learning paths tied to productivity scenarios and measurable outcomes. Plan and deliver train-the-trainer sessions for internal trainers, champions, and support teams on various key initiatives
• Feedback, Analytics & Product Support: Establish and manage feedback channels - surveys, listening sessions, focus groups, and analytics reviews - to capture pain points and opportunities. Translate feedback into actionable product insights: user stories, acceptance criteria, and prioritized backlog candidates
• Operate within SAFe ways of working, supporting PI Planning, Backlog Refinement, and Iteration Reviews

Selection Criteria
• Master's degree with 5 years of experience or a Bachelors Degree with a minimum of 7 years of relevant experience, or equivalent combination of education and experience.
• 2+ years in one or more of: product operations, digital adoption, customer success, product enablement, IT service enablement, or productivity/collaboration programs.
• Demonstrated experience delivering adoption/outreach initiatives at scale (enterprise environment preferred).
• Demonstrated ability to build and run train-the-trainer programs and role-based enablement.
• Strong stakeholder management and facilitation experience across technical and non-technical audiences.
• Experience working in Agile / SAFe delivery environments (PI planning support, backlog refinement, iteration planning/review involvement)
• Excellent communication and problem-solving abilities
• Experience driving adoption of AI productivity tools (e.g., Copilot, Gemini, Grammarly) including user guidance, communication plans, and measurement.
• Strong customer focus and ability to manage client expectations
• SAFe Practitioner (SP) or other SAFe credentials
• Microsoft 365 Certified: Fundamentals (MS-900) or AB-900

Desired Skills:
• Strong functional knowledge of Microsoft Teams, OneDrive, SharePoint Online, Planner/To Do, Outlook/Exchange Online concepts, and Microsoft 365 collaboration patterns.
• Working knowledge of M365 Copilot scenarios, responsible use guidance, and prompt patterns (role-based prompting, iterative prompting, grounding, data sensitivity awareness).
• Familiarity with information governance concepts: sharing, permissions, sensitivity labels, retention, and data lifecycle implications for collaboration.
• Comfort synthesizing qualitative and quantitative inputs into prioritized recommendations.
• Ability to interpret usage/adoption metrics and translate them into actions (enablement changes, feature focus, targeted outreach).
• Strong writing and presentation skills for executive-ready communications and end-user job aids.

World Bank Group Core Competencies

As per WBG policy, an Extended Term (ET) appointment is subject to a lifetime maximum of three (3) years. Former and current ET staff who have completed or are in the process of completing their third-year ET appointment are not eligible for future ET appointments.